Front Desk Receptionist
Homewood Suites By Hitlon
Marietta, GA
03.2023 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Transmitted information or documents to customers, using computer, mail or facsimile machine.
- Created and optimized employee schedules to secure proper coverage for all shifts.
- Monitored reservations to track incoming parties and special events.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Computed guest billings and posted charges to room accounts.
- Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
- Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
- Solved minor customer issues and escalated major problems immediately to [Job Title].
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Scheduled office meetings and client appointments for staff teams.
- Compiled information from files and research to satisfy information requests.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
