Tinika Hatcher
La Crosse,VA
Summary
Service-oriented Pharmacy Technician Trainee with extensive medical terminology knowledge to compound medications. Skilled at maintaining drug inventory levels and providing exceptional customer service. Diligent Pharmacy Technician Trainee with classroom and practical experience working in retail pharmacies. Excellent customer service and mathematics skills. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Friendly Retail Sales Associate Cashier eager to form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service. Committed and hardworking retail sales associate cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician Trainee
Walmart Supercenter #1934
02.2023 - 06.2024
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Front Desk Associate
Quality Inn
05.2022 - 11.2022
- Assisted guests via telephone with completing guest registration and upcoming reservations
- Processed cash/credit transactions during guest check-in and check-out processes
- Processed night audit to complete end of day transactions
- Assisted in-house guests with forgotten toiletries and replacement bath accessories.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained clean and organized front desk areas to uphold polished company image.
Production Line Assembly Worker
Personnel Services-Aisin North Carolina
05.2022 - 05.2022
- Followed outlined specifications to implement assembly plans
- Kept work areas clean by removing trash/debris; organizing tools for the next shift
- Assembled components with minimal supervision
- Used established assembly instructions to complete jobs quickly and accurately with zero errors.
- Adhered to company policies, procedures, and manufacturing guidelines consistently throughout all work activities.
- Reduced waste in the production line by optimizing material usage and minimizing defects through quality checks.
Cashier
7-eleven Convenience Store
10.2021 - 04.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean and organized workspace, promoting positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Cashier
Love's Travel Stops & Country Stores Inc.
04.2017 - 02.2021
- Maintained clean and organized store environment, contributing to positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Assisted customers by answering questions and fulfilling requests.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
Education
High School Diploma -
06.1995
Skills
- Microsoft Office Suite
- Communication
- Teamwork
- Time Management
- Problem Solving
- Customer Care
- 40 WPM Typist
- Problem-solving skills
- Inventory organization
- Effective communication skills
- Pharmacy Software Proficiency
- Medication Dispensing
- Dosage Form Preparation
Websites
Activities
I have been working with the Mecklenburg Board of Elections for the past six years. I enjoy working with the public and educating them on the election procedures. My favorite pastime is snuggling under the covers and reading a good novel.
Performing my civil duty as a dedicated Officer of Election-8 years and counting
Volunt
Performing my civil duty as a dedicated Officer of Election
Volunteering my time with the Board of Elections working as an Officer of Elections for the past 8 years and counting.
Timeline
Pharmacy Technician Trainee - Walmart Supercenter #1934
02.2023 - 06.2024
Front Desk Associate - Quality Inn
05.2022 - 11.2022
Production Line Assembly Worker - Personnel Services-Aisin North Carolina
05.2022 - 05.2022
Cashier - 7-eleven Convenience Store
10.2021 - 04.2022
Cashier - Love's Travel Stops & Country Stores Inc.
04.2017 - 02.2021
Park View High School - High School Diploma,
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