Tinikia Rice
Elkridge,MD
Summary
Conscientious truck driver knowledgeable about dot safety regulations and route planning. Accident-free safe driver with clean mvr with no violations. Several years of experience on road.
Overview
10
10
years of professional experience
Work History
Medicine Technician
First stop to recovery
Baltimore, MD
07.2025 - Current
- Administered medications according to established protocols and patient needs.
- Assisted healthcare team with patient assessments and care plans.
- Monitored patients' vital signs and reported changes to medical staff.
Stock Associate
Kohls Warehouse
Edgewood, MD
11.2021 - Current
- Maintained cleanliness and presentation of stock room and production floor
- Directed calls to appropriate individuals and departments.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Organized storage of articles in bins, floor, shelves, and assigned areas according to product categories.
- Replenished inventory with focus on addressing customer needs.
- Followed instructions to properly arrange merchandise items.
- Identified and quickly handled spill clean-up.
- Maintained neat, safe, and orderly workspace to prevent accidents and injuries.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Palletized merchandise for easy movement to sales floor locations.
Class A CDL Driver
REMJAY trucking
Baltimore, MD
03.2023 - 09.2025
- Operated Class A trucks for timely delivery of goods.
- Conducted pre-trip and post-trip vehicle inspections for safety compliance.
- Maintained accurate logs of driving hours and cargo deliveries.
Class A CDL Driver
Joseph distribution
Hanover, MD
11.2023 - 10.2024
- Operated Class A trucks for timely delivery of goods.
- Conducted pre-trip and post-trip vehicle inspections for safety compliance.
- Maintained accurate logs of driving hours and cargo deliveries.
Order Picker
Amazon prime
Columbia, MD
03.2020 - 07.2021
- Recommended alternative items if product was out of stock
- Over a years record of good work ethic, dedication, and dependability
- Excellent interpersonal skills and a commitment to customer service that has been described as “dedicated effort” by employers
- friendly customer service
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Selected products and items from shelves and pallets for customer orders.
- Labeled boxes and placed in outbound collection areas.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Accepted, processed and filled orders quickly and accurately.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Reported damaged products or safety hazards to immediate supervisor.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Prepared inventory for shipment by attaching tags and labels.
- Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
- Verified items correctly matched to sales check for packing and shipment.
- Described product to customers and accurately explained details and care of merchandise
- Bagged, boxed or gift-wrapped sold merchandise per customer\'s request.
Cashier
Soul Source Resturant
Baltimore, MD
07.2017 - 03.2020
- Over a years record of good work ethic, dedication, and dependability
- Excellent interpersonal skills and a commitment to customer service that has been described as “dedicated effort” by employers
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Politely assisted customers in person and via telephone.
Customer Service Representative
LaserShip
Woodlawn , MD
07.2015 - 04.2017
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming telephone calls to provide store, products, and services information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Reviewed account and service histories to identify trends and resolve issues.
- Improved customer service wait times to mitigate complaints.
- Upheld privacy and security requirements for customer information.
- Exceeded company productivity standards on consistent basis.
Education
High School Diploma - Spiritual Foundation
New
Baltimore, MDSkills
- Ability to perform multiple tasks in a
- Fast-paced environment
- Merchandizing & Stocking
- Hands on experience in cleaning and
- Maintaining all public areas
- Excellent organization and time
- Management skills
- Speech communication skills to
- Communicate with customers and
- Management effectively
- Ability to stand during entire full-time or
- Part-time shifts
- Creative problem solver
- Credit card processing
- Multi-line phone talent
- Fast learner
- Highly dependable
- Excellent attention to detail
- Accurate Cash-Handling
- Credit Card Transactions
- Stockroom Maintenance
- Teamwork and Collaboration
- Attention to Detail
- Loss Prevention
- Decision Making
- Verbal and Written Communication
- Purchasing Orders and Requisition
- Customer Service
- Hand Truck Operation
- Medication administration
- Route planning
- Vehicle operation
- Trailer inspection
- GPS navigation systems
- Strong work ethic
References
REFERENCES
(Available upon request
Timeline
Medicine Technician
First stop to recovery
07.2025 - Current
Class A CDL Driver
Joseph distribution
11.2023 - 10.2024
Class A CDL Driver
REMJAY trucking
03.2023 - 09.2025
Stock Associate
Kohls Warehouse
11.2021 - Current
Order Picker
Amazon prime
03.2020 - 07.2021
Cashier
Soul Source Resturant
07.2017 - 03.2020
Customer Service Representative
LaserShip
07.2015 - 04.2017
High School Diploma - Spiritual Foundation
New