Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tinique Mackey

Griffin,GA

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

12
12
years of professional experience

Work History

Operations Manager

Sanixa LLC
Stone Mountain, GA
01.2018 - 05.2024
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.

Customer Care Representative Enterprise

MSC Industrial Supply
Mableton, GA
01.2012 - 12.2023
  • Process electronically generated orders, quotes request, customer service inbound calls, emails and chat inquires.
  • Assist customers and other teams members with basic customer technical issues, product knowledge and order processing gaps.
  • Interact with National Account Managers in order to promote MSC's sales related solutions, account retention and revenue generation strategies.
  • Utilize third party purchasing portals, works with the Credit and ITB2B Teams to ensure customers orders are processed and invoice rejections are minimized.
  • Remain up to date with all Enterprise functions and resources in order to service the customer on all new resources when required.
  • Builds internal and external customer relationships for the purpose of enhancing customer satisfaction while also improving sales and quoting opportunties.

Education

Some College (No Degree) - Business Administration and Management

Strayer University
Stone Mountain, GA

Skills

  • Contract Management
  • Process Improvement
  • Labor Relations
  • Team Building/Leadership
  • Business and Operations Management
  • Staff Training
  • Client Relations

References

References available upon request.

Timeline

Operations Manager

Sanixa LLC
01.2018 - 05.2024

Customer Care Representative Enterprise

MSC Industrial Supply
01.2012 - 12.2023

Some College (No Degree) - Business Administration and Management

Strayer University

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Tinique Mackey