Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tinisha Davila

Mayfield,KY

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.

Reliable Shift Leader with 15 years in retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

7
7
years of professional experience

Work History

Shift Supervisor Rx

CVS Pharmacy
03.2022 - Current
  • Contributed to sales growth by promoting store products, seasonal items, and loyalty programs to customers during their visits.
  • Assisted in the development of policies and procedures for improved workflow efficiency within the pharmacy department.
  • Reduced medication errors through diligent oversight of prescription filling processes and staff training.
  • Enhanced pharmacy operations by implementing efficient scheduling and staff management techniques.
  • Improved customer satisfaction with prompt and accurate prescription services, maintaining a professional demeanor at all times.
  • Ensured compliance with state and federal regulations, maintaining up-to-date knowledge of changing laws affecting pharmacy operations.
  • Trained new employees on company policies, procedures, and systems to quickly integrate them into the team effectively.
  • Managed cash registers accurately, ensuring correct transactions for both customers and employees while maintaining security protocols.
  • Dispensed and verified patient prescription orders, conducting necessary utilization reviews.

Head Cashier

D&R Fruit and Meat Market
05.2019 - 10.2022
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Processed both cash and card purchases and returns.
  • Contributed to store promotions by informing customers of available discounts or special offers at checkout.
  • Maintained stock to meet expected customer demand.
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Set up new sales displays each week with fresh merchandise.

Laundry Clerk

Chase Center Nursing and Rehabilitation
01.2018 - 04.2019
  • Maintained a clean and safe work environment by adhering to safety protocols and conducting regular equipment inspections.
  • Evaluated employee performance periodically to identify areas for improvement or potential growth opportunities.
  • Collaborated with management to develop new strategies for improving efficiency and enhancing overall service quality.
  • Ensured timely delivery of completed orders by coordinating pickup schedules with drivers and customers as needed.
  • Promoted a positive work atmosphere through effective team collaboration and open communication among staff members.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.

Education

No Degree - Business

Ivy Tech Community College of Indiana
Logansport, IN
02-2008

High School Diploma -

Logansport High School
Logansport, IN
05-2007

Skills

  • Pharmacy knowledge
  • Patient confidentiality
  • Medication dispensing
  • Sales strategies
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Cleaning and sanitizing
  • Reliability
  • Multitasking Abilities
  • HIPAA compliance

Timeline

Shift Supervisor Rx

CVS Pharmacy
03.2022 - Current

Head Cashier

D&R Fruit and Meat Market
05.2019 - 10.2022

Laundry Clerk

Chase Center Nursing and Rehabilitation
01.2018 - 04.2019

No Degree - Business

Ivy Tech Community College of Indiana

High School Diploma -

Logansport High School

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