Summary
Overview
Work History
Education
Skills
Timeline

TINISHA FORDE

Denton,TX

Summary

At UPS, I leveraged my expertise in operations management and staff motivation to enhance team productivity and customer satisfaction. My leadership ensured timely project completions and fostered a culture of accountability and growth. Proficient in ODSE and GTS, I significantly improved operational efficiencies.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Hardworking and passionate about my job seeking.Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

5
5
years of professional experience

Work History

Supervisor

UPS
10.2019 - Current
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Generated reports detailing at the end of the night.
  • Make sure all UPS drivers are safe, and make it back to the building on time.
  • Maintained ODSE and GTS systems to track and analyze operational data on our employees.
  • Manage the fueling sheets at DFW, also direct Pilots to the assigned spots.
  • Manage the assigned belts at DFW to make sure all cans make it to the Aircraft on time.
  • Calculated all cans that enter and exit the building by scanning when exiting the building on the DIAD BOARD.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints, solving all concerns in SRC to make sure all customers is satisfied.
  • Gathered, organized and input information into digital database at the end of the sort.

Education

Bachelor's Degree - Business Management

University of Guyana, Guyana
03-2010

Bachelor of Arts - Graphic Design

Borrowes School of Arts, Guyana
02-2009

GED -

Professional Studies , Guyana
01-2005

Skills

  • Training Development
  • Goal oriented
  • Staff management
  • Customer Support
  • Employee motivation
  • Processes and procedures
  • Operations management
  • Process monitoring and improvement
  • Relationship building
  • Software Development Experience, ODSE, GTS,SRC,IVP,TMS,MDA,OLAFS,EXCEL,WORD

Timeline

Supervisor - UPS
10.2019 - Current
University of Guyana - Bachelor's Degree, Business Management
Borrowes School of Arts - Bachelor of Arts, Graphic Design
Professional Studies - GED,

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TINISHA FORDE