Tinisha Freeman
Flagstar
Brooklyn,NY
16
years of professional experience
Analytical Team Player experienced in adapting to new environments and managing multiple priorities. Contributed to team success through effective communication and collaboration while maintaining a positive attitude and commitment to continuous learning. Embraced additional responsibilities to achieve team goals.
Work History
Bank Teller
2 Years 1 Month- Processed daily customer transactions efficiently and accurately.
- Assisted customers with account inquiries and service requests.
- Trained new tellers on operational procedures and customer service standards.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Turned in excess cash to maintain drawer security.
- Maintained accurate records of customer transactions in line with bank procedures.
- Executed wire transfers for clients.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Lead Vault Teller
4 Years 2 Months- Supervised daily vault operations, ensuring compliance with security protocols and operational standards.
- Coordinated cash handling processes, optimizing efficiency and accuracy in transactions.
- Supervised daily cash balancing activities, identifying discrepancies and addressing issues promptly.
- Greeted and welcomed customers with a courteous and professional approach to drive prompt, accurate and efficient transactions.
- Maintained strict confidentiality of bank records and client information.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Properly processed deposits, withdrawals and payments for an average of 30-40 customers daily.
- Maintained, organized and stocked teller window areas.
- Implemented process improvements that enhanced workflow efficiencies within the vault team.
Lead Cashier
5 Years 8 Months- Supervised daily cash register operations, ensuring efficient transaction processing and customer service excellence.
- Trained and mentored new cashiers on procedures, enhancing team performance and service quality.
- Developed schedules for cashier team, optimizing coverage during peak shopping hours to enhance customer experience.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
- Assisted customers in product selection, thereby enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and organization on the sales floor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Trained new staff on sales techniques and store policies to improve team performance.
Lead Teller
2 Years 7 Months- Mentored and trained new tellers, enhancing team performance and customer service levels.
- Implemented process improvements that increased transaction efficiency and reduced wait times.
- Managed cash flow, balancing daily financial transactions to maintain operational integrity.
- Led daily operations of teller line, ensuring accuracy and compliance with banking policies.
- Developed and maintained strong customer relationships, resolving inquiries and issues effectively.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
- Coordinated with security team to update safety protocols, ensuring secure environment for both staff and customers.
Education
High School Diploma
- Achievement Award
- Honor Roll Every Semester
- Completed AP course in Calculus
- Ranked in Top 15 % of class
- Travel Club Member
- Step Squad Member
Skills
Money handling
Transaction management
Cash management
Deposit handling
Time management
Multitasking and organization
Professional courtesy
Phone etiquette
Listening and comprehension
Conflict resolution
Trustworthiness and integrity
Cash management
Timeline
Bank Teller
Flagstar
09.2024 - CurrentRead More
Lead Vault Teller
Santander Consumer USA
04.2020 - 06.2024Read More
Sales Associate
T. J.Maxx Companies
03.2019 - 03.2019Read More
Lead Cashier
Gap Factory
04.2014 - 12.2019Read More
Lead Teller
J.P. Morgan & Chase
05.2010 - 12.2012Read More
Boys & Girls High School
High School Diploma
Read More