Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tinisha Hamilton

Bath,MI

Summary

Accommodating Patient Care Representative with 24+ years of proficiently working to ensure the best interests of health care providers and their clients are being met. Highly skilled in greeting patients and making them feel at home, Adept at scheduling appointments, Excellent customer service skills to remain professional and collected in tense situations and coming up with a resolution. Deep understanding of Athena and Epion .

Overview

22
22
years of professional experience

Work History

Patient Care Representative

Michigan State University
East Lansing, MI
06.2021 - Current
  • Organized and maintained filing systems, both paper and electronic.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Maintain effective communication with patients and doctors regarding appointment status updates.
  • Facilitated office communication by receiving, opening and routing mail and distributing correspondence.
  • Initiated correspondence for signature by supervisory or professional staff.
  • Answer phones, responding to general requests or escalating difficult and sensitive situations in a high volume office
  • Received and screened visitors and telephone calls for personnel and management staff.
  • Monitored inventory levels of office supplies in order to ensure adequate stock was available at all times.
  • Performed data entry tasks into software programs such as Athena and Evicore
  • Responded quickly and accurately to inquiries from physicians and patients regarding procedures or policies.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Utilized computer software to type and prepare drafts or finished documents.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Processed invoices and other financial records.
  • Conferred with management to obtain support and approval.
  • Schedule/cancel appointments
  • Greeted visitors in a professional manner and directed them to appropriate staff member
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained open communication with team members and management resulting in successful outcomes.

Phlebotomist

Sparrow Hospital
Lansing, MI
03.2002 - 05.2021
  • Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Verified patient information prior to specimen collection.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Collected specimen samples and transported to laboratory for processing.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Maintained a clean, safe, and organized work environment.
  • Maintained accurate records of collected specimens and test results.
  • Followed all safety protocols when handling hazardous materials.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Used heel and finger stick methods to obtain blood from capillaries.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Mentored newly hired medical personnel in phlebotomy techniques and protocols.
  • Provided excellent customer service while interacting with patients.
  • Responded quickly and effectively to emergency situations.

Education

Certificate in Phlebotomy -

LCC
Lansing, MI
02-2002

Skills

  • Patient Relations
  • Patient Education
  • Healthcare Operations
  • Insurance Practices
  • Co-Payment Collection
  • Interdepartmental Collaboration
  • Insurance Coverage Verification
  • Payment Collection
  • New Patient Chart Preparation
  • Account Management
  • Patient Management
  • Patient Chart Maintenance
  • Medical Records Management
  • Appointment Scheduling
  • Goal Setting
  • Medical Coding and Billing
  • Medical Terminology Knowledge
  • Documentation
  • Case Management
  • Patient-Focused Care
  • Patient Registration
  • Organizational Skills
  • Database Coordination
  • Patient Information Verification
  • Verbal and Written Communication

References

References available upon request.

Timeline

Patient Care Representative

Michigan State University
06.2021 - Current

Phlebotomist

Sparrow Hospital
03.2002 - 05.2021

Certificate in Phlebotomy -

LCC

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Tinisha Hamilton