Tinisha Turner
Operations Manager
National Harbor ,MD
Summary
Military Veteran and Business Administrator with 10 years in Operations Management. Offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
12
12
years of professional experience
Work History
Office Manager/Account Manager
Samson Protection Services
03.2023 - 02.2024
- Created a SOP for work flow
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Maintained CRM database with customer updates and report generation.
- Evaluated strengths and weaknesses of candidates through effective screening processes while also tracking.
- Managed contract lead generation system
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Brokerage Manager/ Recruiter
Exit Community Realty
02.2022 - 03.2023
- Created a SOP for workflow and training.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 10+ employees.
- Processed all contracts and commission disbursement in a timely manner.
- Prepared variety of different written communications, reports and documents.
- Developed and maintained relationships with customers and suppliers through account development.
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
- Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.
- Maximized cash flow through optimal billing and collection processes.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Performed event coordination for larger parties and gatherings.
- Managed all training and event logistics/operations.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build network.
Recruiter/Relationship Coordinator
Exit Flagship Realty
11.2020 - 02.2022
- Created an SOP for work flow.
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
- Maintained filing system of current, prospective and future positions.
- Supported management in developing and implementing personnel policies and procedures.
- Conducted 60+ recruiting presentations with 70% conversion rate
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
Executive Assistant to President/Real Estate Transaction Coordinator
Century 21 Certified Realty Group
02.2017 - 01.2020
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Trained junior office staff in correct procedures and reporting requirements.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
- Maintained appropriate filing of personal and professional documentation.
- Completed Continuing Education Courses for license renewal for Maryland, Pennsylvania, Washington DC and Nevada.
- Obtained Maryland Minority Business License for Brokerage
- Created budget, planned and coordinated all brokerage events, parties in house/outhouse.
- Developed, updated and organized REO databases to handle customer contacts and data
- Gathered sensitive information to update customer profiles and help with appeals
- Directed activates of staff preforming repairs and maintenance
92G Culinary Specialist
United States Army National Guard
09.2011 - 10.2015
- Demonstrated versatility in culinary skills by preparing a wide variety of dishes from different cuisines as per specific requirements or theme-based occasions.
- Improved operational efficiency by streamlining kitchen processes and delegating tasks effectively among team members.
- Implemented cost-saving measures in ingredient sourcing and menu planning, reducing overall food costs without compromising quality.
- Assisted in the training of new culinary specialists, sharing expertise in cooking techniques and best practices.
Education
BBA -
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Westlake High School
Waldorf, MDSkills
Project Management
Business Process Improvement
Strategic Planning and Execution
Leadership and People Management
Risk Management
Accomplishments
United States Army
Timeline
Office Manager/Account Manager
Samson Protection Services
03.2023 - 02.2024
Brokerage Manager/ Recruiter
Exit Community Realty
02.2022 - 03.2023
Recruiter/Relationship Coordinator
Exit Flagship Realty
11.2020 - 02.2022
Executive Assistant to President/Real Estate Transaction Coordinator
Century 21 Certified Realty Group
02.2017 - 01.2020
92G Culinary Specialist
United States Army National Guard
09.2011 - 10.2015
BBA -
Southern New Hampshire University
High School Diploma -
Westlake High School
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