Tinisha Waddell
Virginia Beach,VA
Summary
Energetic self-starter. Highly organized and motivated Assistant Account Executive with demonstrated track record of building strong relationships with clients, drivers, and staff. Skilled in customer service and problem-solving. Experienced in Microsoft software with precise and accurate nature. Hardworking and passionate with strong organizational skills eager to secure entry-level Team Coordinator position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Account Executive
Home Delivery Link
Virginia Beach, VA
09.2020 - Current
- Supervise small office personnel
- Train new employees
- Complete weekly and monthly reports
- Facilitate daily and weekly meetings
- Route delivery for next day for eight drivers
- Provide customer service to clients and customers
- Monitor drivers to ensure deliveries are 90% completed and on time
- Handle home damage claims
- Order supplies
- On-board new hires
- Delegate responsibilities
- Examine merchandise before next-day delivery
- Resolve issues with drivers, clients, and customers
Personal Care Assistant
Elite Choice Personnel
Rochester, NY
04.2018 - 08.2020
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition
- Contributed a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests
- Recorded status and duties completed in logbooks for management
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Laundered items, changed sheets and made bed to keep patients' bedroom clean
- Provided safe mobility support to help patients move around personal and public spaces
- Assisted patients with self-administered medications
- Provided compassionate and patient-focused care to cultivate well-being
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments
Customer Service
Continuum
Rochester, NY
12.2019 - 06.2020
- Performed over 50 inbound customer service calls daily
- Assist customers with billing inquiries
- Troubleshoot devices
- Provided outstanding customer service
- Resolved issues and maintained customer service standards
- Provided outstanding customer service by addressing inquiries promptly
- Displayed very good communication and customer service skills
Toddler Teacher
Generations Child Care
Rochester, NY
02.2018 - 08.2019
- Maintained tidy environment to comply with cleanliness and sanitation standards
- Assessed student progress and provided feedback on educational development
- Promoted sensory development by providing access to different textures
- Allowed for ample outdoor discovery time in schedule each day
- Ensured all children felt valued, respected, and included within the classroom by fostering a culture of empathy and support
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations
- Organized and supervised large and small group activities
- Organized activities to teach preschool children foundational learning skills such as letters and numbers
Preschool Teacher
Expressive Beginnings Childcare
, NY
05.2016 - 05.2017
- Maintained effective, working relationships with children, parents, and staff
- Developed weekly lesson plans and activities
- Maintained accurate records of each child's progress throughout the year using various documentation methods such as portfolios or tracking sheets
- Implemented age-appropriate curricula to meet needs of young learners
- Allowed for ample outdoor discovery time in schedule each day
- Assisted and supervised 12 children through entire school day
Infant/Toddler Teacher
Expressive Beginnings Childcare
Henrietta, NY
09.2012 - 05.2016
- Conducted and documented developmental screenings and assessments of children
- Communicate effectively with infants, toddlers, and their parents
- Demonstrated skills to address the developmental needs of infants and toddlers
- Allowed for ample outdoor discovery time in schedule each day
- Established strong relationships with families, fostering trust and collaboration in supporting each child's development
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
Secretary
The Center for Youth
Rochester, NY
08.2003 - 04.2004
- Operated office equipment such as fax machines, copiers, and voicemail system
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Helped generate monthly and quarterly reports
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources
- Maintained electronic filing systems and categorized documents
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data
Education
Associate - Occupational Studies, Medical Information Processing
Rochester Business Institute
Rochester, NY 09.2000 - 06.2002
Skills
Customer serviceundefined
Timeline
Assistant Account Executive
Home Delivery Link
09.2020 - Current
Customer Service
Continuum
12.2019 - 06.2020
Personal Care Assistant
Elite Choice Personnel
04.2018 - 08.2020
Toddler Teacher
Generations Child Care
02.2018 - 08.2019
Preschool Teacher
Expressive Beginnings Childcare
05.2016 - 05.2017
Infant/Toddler Teacher
Expressive Beginnings Childcare
09.2012 - 05.2016
Secretary
The Center for Youth
08.2003 - 04.2004
Associate - Occupational Studies, Medical Information Processing
Rochester Business Institute
09.2000 - 06.2002
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