Summary
Overview
Work History
Education
Skills
Timeline
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Tiniya Jhonson

Memphis,TX

Summary

Accomplished leader with a proven track record at Meals On Wheels, adept in team supervision and conflict resolution. Excels in POS system operation and fostering motivational leadership, significantly enhancing team collaboration and decision-making processes. Demonstrates exceptional problem-solving skills and a positive attitude, driving operational excellence and customer satisfaction. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Shift Leader

Loves Travel Stop
09.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Director

Meals On Wheels
04.2015 - Current
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Monitored and coordinated workflows to optimize resources.

Cashier

Retail
11.2019 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Performed cash, card and check transactions to complete customer purchases.

Pharmacy Technician

Memphis Drug
05.1999 - 05.2014
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Paraprofessional

Memphis Independent School District
08.1997 - 05.1999
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.

Education

Associate of Arts -

Clarendon College
Clarendon, TX
05.1997

High School Diploma -

Memphis High School
Memphis, TX
05.1995

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Decision-making capabilities
  • Team motivation
  • Strong verbal and written communication
  • Training Assistance
  • Team Supervision
  • Conflict Resolution
  • Motivational Leadership
  • POS System Operation
  • Inventory Counts
  • Assigning Work

Timeline

Shift Leader

Loves Travel Stop
09.2022 - Current

Cashier

Retail
11.2019 - 09.2022

Director

Meals On Wheels
04.2015 - Current

Pharmacy Technician

Memphis Drug
05.1999 - 05.2014

Paraprofessional

Memphis Independent School District
08.1997 - 05.1999

Associate of Arts -

Clarendon College

High School Diploma -

Memphis High School

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Tiniya Jhonson