Tinka Miller Robinson

• Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
• Developed individualized service plans tailored to client needs.
• Assisted clients in identifying employment goals and career pathways.
• Provided guidance on resume writing and interview techniques.
• Collaborated with local employers to identify job openings and opportunities.
• Facilitated connections between clients and community resources for support.
• Monitored client progress through regular follow-up contacts.
• Maintained accurate case records and documentation according to agency guidelines.
• Provided referrals to appropriate health care providers or other community resources.
• Adhered to ethical principles and standards to protect clients' confidential information.
• Communicated regularly with clients to monitor progress and provide support.
• Maintained accurate case files and documentation for client progress.

• Streamlined client intake procedures through effective collaboration with team members.
• Organized workshops to bolster job-seeking skills for program participants.
• Developed promotional materials to highlight available services and programs.
• Assisted clients in navigating workforce resources and job training opportunities.
• Maintained precise records of client interactions and service usage.
• Supported staff with administrative tasks and documentation processes efficiently.
• Utilized document management system for organized, up-to-date company files.
• Fostered positive relationships with fellow staff and management throughout internship.

Supervised medium to large staff, conducting interviews and recommending hires.

Provided training and development opportunities while counseling and disciplining staff.

Evaluated performance of staff and reviewed supervisory recommendations for improvement.

• Coordinated work activities by assigning and monitoring projects and approving work plans.
• Delivered technical assistance to clients, clarifying policies and interpreting program information.
• Investigated complaints, resolved issues, and prepared training programs for client education.
• Participated in policy development by analyzing effectiveness of practices and identifying needs.

Conducted research and analyzed program data, preparing reports and maintaining secure records.

• Assisted nursing staff in administering basic treatments and performing vital checks.
• Trained in phlebotomy, vital signs measurement, and dialysis procedures.
• Maintained working knowledge of equipment, including catheters and needles.
• Supported patients with personal hygiene, grooming, and restroom needs.
• Collected fluid samples and specimens for laboratory testing.
• Ensured patient rooms remained tidy and sanitized to promote health standards.
• Moved and repositioned patients to enhance comfort and meet medical needs.
• Communicated effectively with patients and families regarding care concerns.

• Oversaw daily operations for moving and environmental services to ensure efficiency.
• Managed team schedules, achieving timely project completion.
• Resolved customer inquiries and concerns to enhance satisfaction.
• Implemented training programs that boosted employee performance.
• Monitored staff performance, addressing issues proactively.
• Enforced customer service standards to maintain high-quality service.
• Coached and mentored team members, improving overall job performance.
• Developed strategies that increased customer satisfaction and loyalty.