Summary
Overview
Work History
Skills
Additional Information
Certification
Timeline
Generic

Tinka Tokhi

Fairfax,VA

Summary

Energetic and forward-thinking professional offering demonstrated success identifying prospects and converting leads into customers. Highly organized and superior communication skills to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.



Overview

13
13
years of professional experience
1
1
Certification

Work History

Event Sales Manager

Clyde's Restaurant Group
09.2022 - Current
  • Contributed to over 4M in event sales revenue
  • Direct supervisor to event team
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Venue hosts 1000 events annually
  • Responsible for responding to all inquiries for groups larger than 10 and up to 750
  • Plan and execute details for events coordinating with client, staff, management and venue
  • B2B sales experience providing catering services for building tenants operated and partnering with Boston Properties
  • Input all leads, event details and revisions into client portal, Tripleseat
  • Create proposals, contracts and complete invoices to send to the client following an event
  • Create customized floor plans in social tables and menus for events
  • Schedule for events posted 14 days in advance and update with revisions as needed
  • Coordinate and conduct weekly BEO meetings with Executive Chef, Operations Manager and Purchasing Manager
  • Efficiently operate and oversee multiple events simultaneously
  • Conduct inventory and categorize existing stock and supplies
  • Hiring event staff and directing them on policies and Standard Operating Procedures (SOPs)
  • Scheduling team and staffing for events
  • Developing and maintaining relationships with key clients
  • Setting sales quotas and goals
  • Overseeing and directing performance of the events team
  • Handling and resolving any event related complaints
  • Conduct sales site visits and tours of the venue
  • Maintain well-documented, accurate, organized and up to date file management system in order to service the client and execute a seamless event

Event Manager and Content Curator

Tyson’s Concepts Corporation
08.2021 - 09.2022
  • Created new event menu as well as curating customized menus for each event
  • Responsible for managing and posting content across social media platforms for the business
  • Creating marketing flyers and emails through distribution lists
  • Coordinated inventory and menu with chef
  • Conducting site visits
  • Coordinating and operating off-site catering
  • Hiring and educating staff
  • Schedule staff accordingly
  • Responsible for staff payroll
  • Creating spreadsheets in Excel for inventory and commission
  • Planning event details and aspects, including seating, dining and guests
  • Creating reliable financial reports and collecting payments on time
  • Remaining under budget with all costs
  • Managing events and addressing potential problems that may arise
  • Planning for potential scenarios that could impact the integrity of the event
  • Maintaining a working knowledge of the complex needs of a wide variety of events
  • Set up for event, manage event and break down.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Coordinated with sales and marketing teams to publicize and promote events.
  • Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
  • Utilized social media to promote events and increase attendance.

Catering Sales Executive

Marriott International, Inc
06.2019 - 03.2021
  • Handles social and local corporate catering opportunities
  • Responds to all incoming catering opportunities for the hotel
  • Identifies, qualifies and solicits new catering business to achieve personal and property revenue goals
  • Solicits affiliate business associated with citywide events
  • Understands the overall market (e.g.,competitors’ strengths and weaknesses, economic trends, supply and demand etc.) via "secret shopper" and knows how to sell against them
  • Closes the best opportunities for the property based on market conditions and property needs
  • Negotiate contracts
  • Works with the management team to create and implement a catering sales plan addressing revenue, customers and market
  • Design, develope and sell creative catered events
  • Maximizes revenue by up-selling packages and creative food and beverage
  • Manages catering sales revenue and operation budgets, and provides forecasting reports
  • Develops menus that drive sales
  • Assists with selling, implementation and follow-through of catering promotions

Banquet and Event Coordinator

Washington Dulles Airport Marriott
07.2018 - 06.2019
  • Employee Of the Month November 2018
  • Create new proposals for prospective clients as well as their contracts for future events
  • Assist in finding and booking new business from reader boards, social media and other various outlets
  • Build banquet event orders
  • Route any pop-up events to appropriate departments
  • Capture incoming request via RFPs, emails & phone calls to enter new leads for prospective events
  • Pull and distribute group reports to department heads pertaining to Staff Packet, 10 day, Funnels & Daily Review
  • Responsible for exceeding in client satisfaction, scheduling & collecting payment
  • Prepare for hotel site tours by alerting departments the time of arrival and conduct site tour in the Catering Sales Managers absence
  • Confer & collaborate with managers & team members to ensure coordination between hotel client and banquet staff to execute a seamless event
  • Skilled in CI, Group Posting, Essentials 2.0, Hot Shop, MI Leads, and One Yield Events/Sales
  • ESS 2017-2018 increase of 10 points
  • ESS Events exceeded expectations with 4.4 points above brand sitting at 96
  • Booked 7 proms this year that totaled $60K in revenue & was able to secure multiyear contracts to retain business
  • 12 Holiday Parties for the 2018/2019 Season
  • Doubled from 2017/2018 Season at 6
  • Hotel Event Satisfaction Scores highest it's been in the past 5 years
  • Assisting the Catering Sales Executive with the hotels quarterly customer appreciation event that help produce
  • Coordinated Hotels largest holiday party with a revenue of 52K.

Enrollment Counselor

University of Phoenix
04.2015 - 02.2017
  • Provided enrolled and potential students with the highest level of customer service
  • Answered questions, provided program information and school policy information
  • Sales, being one of the largest responsibilities, was required to meet weekly quotas for new enrolled students & held accountable for maintaining currently enrolled students
  • Enrolled students in school, assisted in enrolling them into programs and completing all of the entry records
  • In addition to the entry records, responsible for their enrolled students' administrative data for the duration of their tenure
  • Maintained a connection with the student through graduation.

ESL Teacher

Hello English School
02.2011 - 03.2013
  • Plan and design 100+ individualized education plans (IEPs), interactive class curriculum, lessons, and handouts to personalize learning objectives and expectations
  • Teach ESL to students ages 5 yrs to 25 yrs in conversional English with varied cultural backgrounds in an international classroom to prepare them for ESL tests including TOEFL
  • Instruct English to classes of 10 or less students to enhance their learning and confidence in speaking and resolve their difficulties in second language acquisition

Skills

  • Customer support
  • Proposal writing
  • Forecasting
  • Contract negotiation
  • Full service catering
  • OpenTable
  • Salesforce
  • Restaurant Management
  • B2B Sales
  • ServSafe certifications
  • Microsoft Word
  • Excel
  • Powerpoint
  • Schedule creation
  • Vendor coordination
  • Social media marketing
  • Systems and software programs (OpenTable, Resy, Tripleseat, Cvent, Adobe, Canva, Hotschedules, Social tables, Toast, Micros, Aloha)

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Certification

  • ABRA License - exp. 2026
  • CPR Certification

Timeline

Event Sales Manager

Clyde's Restaurant Group
09.2022 - Current

Event Manager and Content Curator

Tyson’s Concepts Corporation
08.2021 - 09.2022

Catering Sales Executive

Marriott International, Inc
06.2019 - 03.2021

Banquet and Event Coordinator

Washington Dulles Airport Marriott
07.2018 - 06.2019

Enrollment Counselor

University of Phoenix
04.2015 - 02.2017

ESL Teacher

Hello English School
02.2011 - 03.2013

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Tinka Tokhi