Tinke Culmer
Jonesboro,Georgia
Summary
Professional educator with comprehensive experience in curriculum development and classroom management. Known for ability to inspire students and foster collaborative learning environments. Adaptable and reliable team player with strong communication and organizational skills.
Transportation security professional with strong experience ensuring safety and compliance in high-pressure environments. Proven ability to collaborate with teams and adapt to changing needs while maintaining high standards. Skilled in threat detection, risk assessment, and emergency response. Highly reliable and results-driven, consistently achieving security objectives and enhancing operational efficiency.
Experienced with ensuring safety and security of transportation facilities and passengers. Utilizes advanced screening techniques and threat detection methods to maintain high security standards. Knowledge of regulatory compliance and emergency response procedures.
Overview
28
28
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
04.2017 - Current
- Enforce all Aviation policy and procedures
- Follow the standard operating procedures at all times
- Promote a safe working environment
- Mentor officers on screening relates issues
- Serves as a role model and encourages others to submit to the mission, vision and core values
- Demonstrate courtesy and tact when communicating with passengers
- Explains procedures and policies to a diverse audience
- Follow the chain command at all times
- Resolve conflicts and incidents at the checkpoint
- Brief officers on operational changes and policy
- Attend all trainings
- Completes routine task efficiently
- Promoting and listening to shares goals among the team
- Diffuse conflict in a professional manner
- Serve as a Member of Joint Awards Committee
- Assist fellow officers in problem solving issues
- Serve as a liaison between officers and management
- Collaborated with law enforcement to address security threats and enhance safety measures.
- Conducted thorough screening of passengers and baggage to ensure compliance with security protocols.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Conducted interviews for new officers
- Maintain customer relations rapport
- Assisted with passenger service requests
- Assigned officers to assist passengers with special requests
- Maintained Highest level of customer service
- Assisted with customer complaints and investigations
- Maintained lost or missing items requests
- Ensured passengers requests fulfilled
- Work directly with leadership to ensure smooth transition of new security measures
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Supported law enforcement agencies during investigations involving airport security incidents or breaches.
Customer Service Representative
GEICO
10.2016 - 04.2017
- Consult with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms prepare change of address records, or issue service discontinuance orders, using computers.
- Solicit sales of new or additional services or products.
Chargeback Specialist
TSYS
02.2015 - 10.2016
- Document all investigative activities.
- Prepare written reports of investigation findings.
- Gather financial documents related to investigations.
- Conduct in-depth investigations of suspicious financial activity, such as suspected money-laundering efforts.
- Create and maintain logs, records, or databases of information about fraudulent activity.
- Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures.
- Lead, or participate in, fraud investigation teams.
- Review reports of suspected fraud to determine need for further investigation.
- Recommend actions in fraud cases.
- Negotiate with responsible parties to arrange for recovery of losses due to fraud.
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Utilized CRM systems to track customer interactions and maintain accurate records.
- Collaborated with teams to streamline service processes, enhancing overall efficiency.
- Analyzed feedback to identify trends and implement improvements in service delivery.
- Led initiatives to enhance customer satisfaction through targeted engagement strategies.
- Monitored service quality, ensuring adherence to compliance and performance standards.
Customer Service Representative
BEST BUY
09.2014 - 02.2015
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Solicit sales of new or additional services or products.
International Travel Consultant
INTERVAL INTERNATIONAL
09.2004 - 07.2013
- Collect payment for transportation and accommodations from customer.
- Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Advise and Counsel Customers as to what best suits their individual needs
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
Lead Teacher for Preschool to Kindergarten
The Whole Word Christian Academy
01.1998 - 03.2004
- Plan and individualize education needs for all student
- Implement curriculum
- Assist parents and students in the educational process
- Serve administratively with other instructors and educators
- Serve as a liaison between Administration Parents and students
- Advocate for all students
- Conduct group sessions for educators
- Maintain rules and regulations
- Utilize education process as a tool to allow children to excel
- Conduct conferences for educators, students, and or parents
- Developed and implemented engaging lesson plans to enhance student learning and retention.
- Collaborated with staff to create a supportive learning environment promoting student growth.
- Mentored teaching assistants, providing guidance on instructional strategies and classroom management.
- Trained new teachers on curriculum standards and best practices in child development and education.
- Organized extracurricular activities that enriched students' educational experiences beyond the classroom.
Education
Early Childhood Education -
Miami Dade Community College
Miami, FL06-1998
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MIAMI PALMETTO SENIOR
Miami, FLSkills
- Childcare needs
- Lesson planning
- Activity planning
- Conflict resolution
- Classroom management
- Behavior modeling
- Customer service
- Active listening
- Critical thinking
- Data entry
- Team management
- Complaint handling
- Call center experience
- Issue resolution
- HR support
- Microsoft office
- Banking
- Payment processing
- Dispute resolution
Accomplishments
Model Officer Award
W.O.W Excellence Awards
Passenger Support Specialist
National Intelligence Team memeber
Hiring Officer Team
Timeline
Transportation Security Officer
Department of Homeland Security
04.2017 - Current
Customer Service Representative
GEICO
10.2016 - 04.2017
Chargeback Specialist
TSYS
02.2015 - 10.2016
Customer Service Representative
BEST BUY
09.2014 - 02.2015
International Travel Consultant
INTERVAL INTERNATIONAL
09.2004 - 07.2013
Lead Teacher for Preschool to Kindergarten
The Whole Word Christian Academy
01.1998 - 03.2004
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MIAMI PALMETTO SENIOR
Early Childhood Education -
Miami Dade Community College
W.O.W excellence
The W.O.W. Excellence award is Airport wide recognition of excellence. Nominees are recommended anonymously for their service and going above and beyond.