Summary
Overview
Work History
Education
Skills
Contacts
Achievements And Education
Timeline
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Tinmay  Htwe

Tinmay Htwe

NYC

Summary

- Improved guest satisfaction scores by through proactive problem-solving and personalized service.

-Reduced check-in/check-out time by implementing efficient processes, enhancing guest experience and workflow.

- Trained and mentored new front desk staff, improving team performance and customer service quality.

Overview

25
25
years of professional experience

Work History

Front Desk Receptionist

Aristotles Psychology Clinic
02.2024 - Current
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Operation Manager

Wide View Travels and Tours, Supervised a Team of
01.2003 - 02.2019

Supervised a team of employees, managing daily toll operations and ensuring efficient customer service.

Handled customer inquiries, resolved complaints, and ensured high levels of satisfaction.

Work With Audley Travels and Tours

Audley Travels & Tours and Overseas Adventures
01.2018 - 01.2019



  • Increased client satisfaction by providing tailored financial advice and personalized solutions for high net worth individuals.
  • Assisted and guided through out Myanmar.

Hotel Receptionist

Paradise Hotel Group
01.2000 - 01.2003


  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.

Education

BSC - Physics

Diploma - History and International Relations

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Cash handling

Contacts

+1 3477238009, mayburmaguide@gmail.com

Achievements And Education

  • Achieved Myanmar's tour guide license, G-4990
  • BSC, Physics
  • The best tour guide Award, Audley Travel
  • Leadership course
  • Diploma in History and International Relations

Timeline

Front Desk Receptionist

Aristotles Psychology Clinic
02.2024 - Current

Work With Audley Travels and Tours

Audley Travels & Tours and Overseas Adventures
01.2018 - 01.2019

Operation Manager

Wide View Travels and Tours, Supervised a Team of
01.2003 - 02.2019

Hotel Receptionist

Paradise Hotel Group
01.2000 - 01.2003

BSC - Physics

Diploma - History and International Relations

Tinmay Htwe