Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tinna Warthan

Larkspur,Colorado

Summary

I have held many positions with Home Depot in the past 17 years. My current position handles all special orders, and installs once they are paid. I work directly with the installers, and vendors to make sure the work is done correctly, and all items are delivered to customer. I handle customer issues related to installs as well as special orders. I follow up on balance dues and refunds owed to customers. I track shipments of products from warehouse to Home Depot or customer if it is a direct ship. I have worked as a head cashier for several years monitoring the cashiers, created schedules, managed breaks and lunches. I worked in the paint department, flooring specialist, and appliances specialist.

Overview

25
25
years of professional experience

Work History

Customer Order Specialist

Home Depot
07.2006 - Current
  • Monitored orders and delivered status updates to customers regarding arrivals.
  • Positively engaged with customers to understand needs and responded appropriately to questions.
  • Contacted vendors to determine shipping dates and availability for specific items to notify customers.
  • Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
  • Assisted customers by walking through online ordering processes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Catering Manager

Hyatt Hotels
06.1998 - 06.2006
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Handled catering scheduling, ordered food and planned events.
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Promoted catering packages with most profitable outcomes without sacrificing client desires.

Education

Bachelor of Science - Criminal Justice

Metropolitan University of Denver
Denver
06.2013

Skills

  • Smooth Delivery Process
  • Order Monitoring
  • Administrative Support
  • Material Returns Processing
  • Compliance Controls
  • Payment Processing

Timeline

Customer Order Specialist

Home Depot
07.2006 - Current

Catering Manager

Hyatt Hotels
06.1998 - 06.2006

Bachelor of Science - Criminal Justice

Metropolitan University of Denver
Tinna Warthan