Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tinneil Dykes

Annandale,Va

Summary

Experienced, reliable, and personable professional looking for part time or full time with the possibility for a long term position in a team-oriented office. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

20
20
years of professional experience

Work History

Front Desk Receptionist/Customer Service Representative

Carstar Chantilly Auto Body
08.2019 - 10.2023
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Patient Safety Associate (PSA)

Metropolitan Healthcare Services
08.2018 - 01.2020
  • Enhanced patient safety by implementing and maintaining risk management plans.
  • Reduced incidents of patient harm through proactive identification and mitigation of potential risks.
  • Improved overall patient satisfaction scores by consistently providing compassionate, safe care.
  • Collaborated with interdisciplinary teams to develop and implement comprehensive patient safety initiatives.
  • Streamlined communication processes with patients and families, resulting in a safer, more transparent care environment.
  • Took and recorded patients' vital signs, documenting in medical charts.
  • Coordinated with other healthcare professionals to provide patients with comprehensive care.

Office Assistant

Honda of Tysons Corner
01.2007 - 01.2012
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Supported business growth with efficient onboarding processes for new hires that included orientation, training materials, and equipment setup.

Cashier/Bakery Clerk

Giant
01.2005 - 01.2007
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Greeted customers entering store and responded promptly to customer needs.

Medical Front Desk Receptionist

Michael Rubin, D.D.S
01.2004 - 01.2005
  • Welcome patients and visitors to dental office by greeting each patient
  • Scheduling of new patients carefully recording dates and contact information
  • Assisted patients with completing paperwork, inspecting each document for completeness.
  • Enhanced customer satisfaction by efficiently managing the front desk operations and providing exceptional service.
  • Assisted in scheduling appointments, optimizing calendar management, and reducing wait times for clients.
  • Improved communication between departments by promptly routing calls to the appropriate staff members.
  • Increased overall organization with effective filing systems, allowing for easy retrieval of essential records and information.

Education

Skills

  • File Organization
  • Call Routing
  • Mail Sorting
  • Front Office Management
  • File Management
  • Customer Service
  • Cash Handling
  • Supply Management
  • Office Administration
  • Inventory Control
  • Mail distribution
  • Clerical Support
  • Project Management

Timeline

Front Desk Receptionist/Customer Service Representative

Carstar Chantilly Auto Body
08.2019 - 10.2023

Patient Safety Associate (PSA)

Metropolitan Healthcare Services
08.2018 - 01.2020

Office Assistant

Honda of Tysons Corner
01.2007 - 01.2012

Cashier/Bakery Clerk

Giant
01.2005 - 01.2007

Medical Front Desk Receptionist

Michael Rubin, D.D.S
01.2004 - 01.2005

Tinneil Dykes