Tino Guma
New York,NY
Summary
Intelligent IT Manager with 9 year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Manager
The Marmara Park Avenue
New York, NY
03.2021 - Current
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Created detailed documentation for software, hardware, and network configurations.
- Monitored system performance and identified areas for improvement.
- Provided technical support to end users on a variety of issues.
- Conducted research to identify new technologies that could improve operations.
- Evaluated emerging trends in information technology to recommend upgrades or improvements.
- Trained staff members on various aspects of computer usage and software applications.
- Oversaw the development of databases, websites, intranets, extranet's, and mobile applications.
- Worked closely with vendors to negotiate contracts and select appropriate products or services.
- Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
- Resolved conflicts between different stakeholders regarding IT projects.
- Assessed current infrastructure capabilities against future requirements.
- Identified opportunities for cost savings through improved efficiency in IT processes.
- Analyzed user needs and developed specifications for new systems or modifications.
- Supervised lifecycle processes pertaining to IT framework.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Supervised and trained 35 computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
- Recruited, trained and supervised IT department staff.
- Managed backup, user account and helpdesk systems.
- Procured IT resources for strategic and operational computing requirements.
- Controlled operational IT budget and expenditures within department parameters.
- Developed data security and disaster recovery procedures.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
- Reviewed program plans to develop and coordinate activities.
- Installed, tested, and maintained network hardware and software.
- Configured firewalls, routers, switches, access points and other network devices.
- Monitored system performance to ensure optimal operation of the network.
- Implemented security measures such as authentication protocols and encryption technologies.
- Tested circuitry and electronic components according to engineering instructions, technical manuals or knowledge of electronics.
Executive Assistant to the Chief Executive Officer
The Marmara Park Avenue
New York, NY
01.2023 - 01.2024
- Assisted the CEO with administrative tasks such as scheduling, travel arrangements and expense reports.
- Organized meetings and conference calls for the CEO and ensured all necessary materials were prepared in advance.
- Created agendas for senior management meetings and took minutes during those meetings.
- Coordinated executive communications, including taking calls, responding to emails and interfacing with clients.
- Developed presentations for board meetings and other key stakeholders.
- Managed special projects as assigned by the CEO in a timely manner.
- Acted as an intermediary between the CEO and other departments or outside organizations when needed.
- Provided support to other executives within the organization as required.
- Prepared financial analysis reports on various topics requested by the CEO.
- Analyzed data collected from customer surveys to create actionable insights.
- Arranged international travel itineraries for business trips taken by top executives.
- Ensured that confidential information was kept secure at all times according to corporate policies.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Managed daily invoices, reports and proposals.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Managed and tracked expenses to meet company budget requirements.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Followed proper accounting and bookkeeping procedures to support audits.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Leveraged word processing software to create proposals, letters and memos.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Prepared invoices and drafted memos for executives.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Took detailed notes in meetings and disseminated information afterward.
Accountant
Marmara Hotels
New York, NY
02.2020 - 12.2020
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Developed accurate budget forecasts and monitored actual performance against budgets.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Processed payrolls through ADP software ensuring accuracy of employee data as well as compliance with federal and state laws and regulations.
- Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
- Researched complex transactions and identified potential issues.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Performed audits of operational and financial areas to check compliance.
- Analyzed balance sheets for mistakes and inaccuracies.
- Wrote reports, authored papers and organized supporting documentation.
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
- Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
Director of Operations
Marmara Hotels
New York & Turkey, NY
02.2017 - 01.2020
- Directed the operations and logistics of a multi-million dollar business.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Provided leadership and guidance to subordinate managers and supervisors.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Ensured compliance with applicable laws, regulations, industry standards.
- Established operational guidelines and identified opportunities for improvement.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Assessed reports and adjusted workflows to realign with targets.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Food and Beverage Manager
The Marmara Park Avenue
New York, NY
09.2015 - 01.2020
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
- Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Managed payroll records for employees working within the food and beverage department.
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
- Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delegated work to staff, setting priorities and goals.
- Assisted staff by serving food and beverages or bussing tables.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
IT Technical Support Specialist
Tregi Marketing Group
Tirane, Albania
05.2013 - 07.2015
- Monitored and responded quickly to requests received through the IT help desk ticketing system.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Created detailed technical documentation for IT processes and procedures.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Served as first point of contact for incoming technical service calls and emails.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Oversaw daily performance of computer systems.
- Modified and customized commercial programs for internal needs.
Education
Associate of Science - Computer And Information Sciences
LaGuardia Community College of The City University of New York
Long Island City, NY07-2019
Bachelor of Science - Computer Science And Programming
University of Tirana/ Faculty of Natural Science
Albania07-2015
Skills
- Policy Implementation
- Program Implementation
- Infrastructure Solutions
- Systems Installation, Configuration, And Upgrading
- Problem-Solving Skills
- Software Documentation
- Advanced Problem Solving
- Systems Optimization
- Technical Support
- Technical Support Scheduling
- Skilled In Opera, ORACLE
- Computer Architecture
- Vendor Coordination
- Project Coordination
- Recruitment And Hiring
- Budgetary Controls
- Risk Management Skills
- Technology Integration
- Operating System Management
- Security Awareness
- Customer Retention
- Customer Loyalty
- Team Development
- Cost Analysis
- Relationship Management
- Customer Service
- Hospital Standards
- Staff Leadership
- Food Service Operations
- Staff Consultation
- Employee Development
- Administrative Support
- Goal Setting
- Multi-Site Operations
- Operations Monitoring
- Management
- Reporting Skills
- Budget Planning
- Account Servicing
- Forecasting
- Financial Documentation
- Territory Growth
Accomplishments
- Employee of The Year 2016
Certification
- Comptia A+
- CCNA - IN Progress
Languages
English
Full Professional
Spanish
Limited
Italian
Professional
Albanian
Native/ Bilingual
Timeline
Executive Assistant to the Chief Executive Officer
The Marmara Park Avenue
01.2023 - 01.2024
IT Manager
The Marmara Park Avenue
03.2021 - Current
Accountant
Marmara Hotels
02.2020 - 12.2020
Director of Operations
Marmara Hotels
02.2017 - 01.2020
Food and Beverage Manager
The Marmara Park Avenue
09.2015 - 01.2020
IT Technical Support Specialist
Tregi Marketing Group
05.2013 - 07.2015
Associate of Science - Computer And Information Sciences
LaGuardia Community College of The City University of New York
Bachelor of Science - Computer Science And Programming
University of Tirana/ Faculty of Natural Science
Similar Profiles
Colleen StephensColleen Stephens
Front Office Supervisor at The Marmara Park AvenueFront Office Supervisor at The Marmara Park Avenue
Mohamed CheklalMohamed Cheklal
Customer service representative at Marmara Park MallCustomer service representative at Marmara Park Mall
Gregory JohnsonGregory Johnson
Supervisor at Park Avenue ThiftSupervisor at Park Avenue Thift
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)
Joyce JohnsonJoyce Johnson
Office Aide at The Alex House ProjectOffice Aide at The Alex House Project