Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tino Nguruve

Summary

IT Help Desk Specialist with 3+ years of hands-on experience delivering technical support, managing IT operations, and supporting users with a variety of technical issues.

Overview

3
3
years of professional experience

Work History

Help Desk Associate

Maz Express LLC
05.2022 - Current
  • Provided prompt and effective technical support to drivers and internal staff, resolving hardware and software issues to ensure uninterrupted operations.
  • Managed a high volume of 500+ incoming calls from drivers and internal staff, maintaining a professional and courteous demeanor at all times.
  • Effectively prioritized incoming calls based on urgency and importance, ensuring critical issues were addressed promptly, resulting in a 20% reduction in response time for urgent inquiries.
  • Accurately documented each call, including details of the issue, steps taken for resolution, and follow-up actions required, contributing to a comprehensive knowledge base and improved future support.


Help Desk Library Technician

Bryn Mawr
11.2020 - 03.2022
  • Offered technical support for library equipment, including computers, printers, scanners, and digital databases, ensuring their smooth operation.
  • Assisted patrons in locating books, articles, and other materials using the library's catalog and digital databases, helping them access relevant information efficiently.
  • Supported library programs and events by helping set up audiovisual equipment, providing technical assistance during presentations, and ensuring a seamless experience for presenters and attendees.
  • Maintained detailed records of patron interactions, technical issues, and solutions provided, contributing to the library's knowledge base for future reference.
  • Conducted one-on-one and group training sessions for library patrons, teaching them how to use library resources, digital tools, and online catalogs effectively.

Education

Bachelor of Arts - Computer Science

Bryn Mawr College
Bryn Mawr, PA
05.2022

Skills

  • Technical Support
  • MS Office proficient
  • Excels under pressure
  • Customer Service
  • Multitasking
  • Programming
  • Familiar with Windows and Mac operating systems
  • Software Installation and Configuration
  • System Maintenance

Timeline

Help Desk Associate

Maz Express LLC
05.2022 - Current

Help Desk Library Technician

Bryn Mawr
11.2020 - 03.2022

Bachelor of Arts - Computer Science

Bryn Mawr College

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Tino Nguruve