Experienced professional with a strong background in training and supporting teams in high-pressure environments. Known for attention to detail and effective communication, driving improvements in service quality and team performance.
Overview
4
4
years of professional experience
Work History
Ramp Coordinator
Amazon
Roanoke
01.2024 - Current
Coordinated ramp operations for efficient aircraft loading and unloading.
Maintained detailed records of aircraft arrivals, departures, cargo weight, volume data, fuel usage reports.
Tracked discrepancies between actual loads compared to manifest information using computer systems.
Managed inventory control, ensuring accuracy of all incoming and outgoing cargo.
Material Handler
Fedex Company
Alliance Texas
01.2023 - 12.2024
Loaded and unloaded shipments safely and efficiently from delivery trucks.
Organized inventory in designated storage areas for easy access and tracking.
Inspected incoming materials for quality and accuracy before acceptance.
Maintained a clean and safe work environment by following safety protocols.
Packed merchandise into boxes and containers in preparation for safe shipment.
Adhered strictly to company policies concerning the use of protective gear while on duty.
Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.
Server Trainer
Cracker Barrell
Fort Worth
01.2022 - 12.2023
Trained new servers on menu knowledge and customer service standards.
Provided ongoing support and feedback to servers during shifts.
Monitored server interactions to ensure compliance with service protocols.
Facilitated role-playing exercises to strengthen communication skills among staff.
Implemented best practices for maintaining cleanliness and safety in dining areas.
Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Education
Bachelor of Science - Information And Communication Technology
Texas Wesleyan University
Fort Worth, TX
05-2028
Skills
Customer service
Team training
Communication skills
Information management
Problem solving
Data analysis
Languages
Afrikaans
Professional
Zulu
Professional
Timeline
Ramp Coordinator
Amazon
01.2024 - Current
Material Handler
Fedex Company
01.2023 - 12.2024
Server Trainer
Cracker Barrell
01.2022 - 12.2023
Bachelor of Science - Information And Communication Technology