Tinoshia Harris
Memphis,TN
Summary
Personable and dedicated customer service representative with extensive industry experience. Solid team player with a positive attitude and proven ability to establish rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a passion for building relationships, cultivating partnerships, and growing businesses.
Overview
6
6
years of professional experience
Work History
Technical Support Specialist
AT&T
Memphis, TN
03.2020 - Current
- Assisted customers by providing innovative solutions.
- Maintained an optimistic outlook with updates on current technology.
- Handled direct calls efficiently
- Delivered thorough technical assistance through telephone, email, and chat.
- Set up and configured hardware, software, and peripheral components including printers, scanners, routers
- Addressed concerns with operating systems, network connectivity, and software applications
- Provided comprehensive technical support to customers via telephone, email and chat.
- Diagnosed system problems using remote tools to access customer machines.
Customer Service Representative
Verizon
Atlanta, GA
07.2018 - 03.2020
- Strategized solutions to resolve customer concerns and enhance satisfaction
- Responded to customer calls swiftly, minimizing wait times
- Handled high volume of customer calls promptly
- Responded to customer questions with detailed product and service information
- Offered top-notch service to address customer issues quickly
- Collected feedback via surveys
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Associate of Early Childhood -
Southwest Community College
Memphis, TN08-2016
High School Diploma -
G. W Carver High School
Memphis, TN05.2015
Skills
- Remote Desktop Support
- System Provisioning
- Customer Experience Optimization
- Performance Optimization
- Software Debugging
- Technical Troubleshooting
- Remote Technical Assistance
- Customer Support
- Problem Resolution
- Remote Desktop Support
References
Available upon request.
Leadership Experience
- Women of AT&T
- Empress Mentoring INC.
Timeline
Technical Support Specialist
AT&T
03.2020 - Current
Customer Service Representative
Verizon
07.2018 - 03.2020
Associate of Early Childhood -
Southwest Community College
High School Diploma -
G. W Carver High School
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