Tinotenda Nyatanga

• Maintained a positive and productive relationship with clients, resulting in consistently high customer satisfaction ratings.
• Used customer relationship management (CRM) systems to accurately track and manage customer data.
• Executed the bank's risk culture, and strived for operational excellence.
• Built relationships with clients (BRC) to meet financial needs, meeting all pillars required for Satisfactory Service.
• Followed established procedures and guidelines in daily activities to do what was right for clients and the company, adhering to all applicable laws and regulations.
• Grew business knowledge and networked by partnering with experts in small business, lending, and investments.
• Managed financial center traffic, appointments, and outbound calls effectively, providing excellent customer service.
• Drove client experience by showing empathy and compassion in doing right by clients while receiving positive feedback.
• Managed cash responsibilities, maintaining cash handling skills.
• Learned and adapted to new information and technology platforms on a regular basis, acquiring vast knowledge to carry out duties efficiently.
• Achieved the highest level of role rating in PRT, attaining 5/5 pillars, meeting all requirements of role expectations, and kept a median or above on other monthly scores.

• Delivered an exceptional customer experience by building relationships with customers using the next best conversations after transactions and services.
• Developed and understood knowledge of bank products and services to better assist customers, providing a positive customer experience.
• Educated and connected customers are informed about technology and share the values and advantages of using mobile and online banking.
• Helped customers succeed financially by offering introductions to additional team members as appropriately needed.
• Developed strong customer relationships and built rapport, ultimately contributing to a positive customer experience.
• Followed procedures, policies, and regulations protecting the company's interests and customers/clients from loss and fraud.
• Conducted various types of complex banking transactions, such as withdrawals, deposits, and cashing of negotiable instruments.
• Worked closely with managers, team members, and internal partners to ensure a positive customer experience.
• Maintain a legitimate cash drawer with proficient cash handling standards, adhering to the company's policies and procedures.

Helped to increase customer return rates by achieving a commitment adherence percentage of above 90% every week.

Brought forth commendable customer satisfaction by selling current sales and promotions to better the customers' experience and gain customer commitment.

• Acquired high-quality assurance scores by covering key aspects in the company's expected call flow key points.

Handled service and reservation calls, working with travel agents and direct.

Guests making payments, applying refunds, and making new bookings.

Escalating direct guests and travel agents to the appropriate departments pertaining to their reasons for contact.

• Exercised problem-solving skills to provide solutions to problems in a timely manner, and achieved good customer ratings.

Processing payments for special services, and other financial transactions of goods and services offered, exceeding customer expectations.

Worked to ensure a neat and attractive learners' environment, and assisted in the setup of visual displays.

Effectively assess student needs and progress.

• Used different techniques to meet the needs of diverse learners.

• Assisted with in-office processing of information and built curricula based on the subjects being taught.

Teach and specialize in the fundamentals of etiquette.

Processing payments to contractors before and after events.

• Handling financial information using precise data entry.

Led and conducted an in-depth analysis of business performance versus business goals, making sure standards were met.

Tracked performance and identified business improvement trends.

• Managed multiple team members, and led projects in the field and in offices.

Produced documentation for solutions to current problems acquired from research conducted in and out of the office.

Always enlist customer service approaches that display proper business ethics and approaches to associates and partners.

• Created innovative and usable solutions to current or foreseen problems, or difficulties meeting projected standards and goals.

Handled finances by purchasing business-needed equipment and services.

Set up meetings between representatives, creating shareholder value.