TINSAE TESFAYE
Bellevue,WA
Summary
Proactive and customer-focused professional with diverse experience in customer service roles, adept at greeting and assisting customers and addressing complaints. Demonstrates strong multi-tasking skills in high-pressure environments. Committed to exceeding customer expectations and known for timely execution of tasks. Adaptable, ambitious, and helpful individual. Seeking opportunities to enhance customer satisfaction through continuous improvement and a proactive approach.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Amazon
08.2023 - Current
- Efficiently handled customer transactions, providing superior cash register service
- Engaged in product training, mastering details of new items and special promotions
- Led daily store upkeep with coworkers for improved shopping experience.
Customer Service Representative
Tata Consultancy Service
10.2021 - 01.2022
- Mastered customer service through swift response to requests with necessary documents via calls
- Orchestrated effective follow-ups, setting reminders for timely customer response
- Stimulated policy updates via outbound calls and efficiently made system changes.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Receptionist
Student Wellness Center At Dallas College
01.2020 - 08.2021
- Navigated efficiently multi-line phone system, handling inquiries, scheduling appointments, and directing calls to relevant healthcare professionals
- Simplified registration process for patients by providing assistance with paperwork and clearly explaining clinic policies and procedures
- Streamlined check-ins through verification of personal and insurance information while ensuring accurate completion of all necessary forms
- Delivered outstanding service, warmly greeting and aiding visitors for a positive impression.
Education
Associate of Science -
Dallas College
Dallas, TX01.2022
Skills
- Microsoft Office
- Team Collaboration
- Customer Support
- Patience
- Product knowledge
- Adaptability
- Conflict resolution
- Problem Resolution
Languages
Amhharic
Native or Bilingual
English
Full Professional
Timeline
Customer Service Associate
Amazon
08.2023 - Current
Customer Service Representative
Tata Consultancy Service
10.2021 - 01.2022
Customer Service Receptionist
Student Wellness Center At Dallas College
01.2020 - 08.2021
Associate of Science -
Dallas College
Similar Profiles
Ruben Frausto JrRuben Frausto Jr
Maintenance Technician III at AmazonMaintenance Technician III at Amazon
Sreeram TRSreeram TR
Catalog Manager at AmazonCatalog Manager at Amazon
Yashvvi JangidYashvvi Jangid
Senior Risk Analyst at AmazonSenior Risk Analyst at Amazon
Vivian MaxwellVivian Maxwell
Associate at AmazonAssociate at Amazon
Anthony ShawAnthony Shaw
Crisis Care Coordinator at Kitsap Mental Health ServicesCrisis Care Coordinator at Kitsap Mental Health Services