Tin T Hua
Luxury Retail Executive & Operations Leader
Henderson
Summary
Accomplished multi-store retail leader with over 20 years of experience driving performance, customer engagement, and brand excellence for global luxury brands such as Ralph Lauren and Giorgio Armani. Proven success in managing flagship and multi-region operations across fashion, fine watches, jewelry, and accessories, with a focus on high-value client relations, staff development, and sales growth. Recognized for delivering exceptional service standards, cultivating elite client experiences, and executing results-driven merchandising, marketing, and training strategies aligned with brand prestige.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Store Leader
Apple
12.2015 - 05.2025
- Directed all aspects of store operations and team leadership for the flagship location with 400 teammates and $1B in annual revenue, driving sales growth, enhancing customer experience, and ensuring seamless execution of brand standards across all retail functions.
- Boosted team performance by hiring top talent, delivering targeted training, and conducting regular evaluations.
- Increased profit margins through the execution of disciplined cost control and effective budget oversight.
- Improved customer satisfaction scores by developing service strategies focused on personalized support and engagement.
- Accelerated sales performance via the implementation of data-driven retail strategies and frontline coaching.
- Strengthened brand loyalty by providing expert product education and tailored customer solutions.
- Elevated marketing impact through cross-functional merchandising campaign leadership across multiple product lines.
- Enhanced operational efficiency by managing workforce planning, shift coordination, and budget execution.
- Raised revenue by analyzing store metrics, and deploying performance-optimized sales initiatives.
Retail Director
Ralph Lauren
12.2009 - 12.2015
- Oversaw multi-region retail strategy and store operations for over 100 stores, generating $225 million in annual revenue, accelerating growth, reinforcing brand prestige, and delivering consistent luxury experiences across West Coast and Asia markets.
- Launch and develop a fine watch and jewelry business in new markets.
- Exceeded sales and margin goals by leading store operations, teams, and performance management across diverse markets.
- Strengthened brand equity through the refinement of luxury retail experience and customer engagement standards.
- Reduced shrinkage and optimized costs via the implementation of inventory controls and the enforcement of budget discipline.
- Maximized sell-through by collaborating on merchandise planning and tailoring assortments to regional preferences.
- Enhanced market responsiveness by analyzing sales trends and adjusting business strategies in real time.
- Increased profit potential by fostering partnerships with senior leaders, regional stakeholders, and corporate teams.
- Elevate store aesthetics and consistency through coordination of visual merchandising across all locations.
- Drove customer traffic and boosted revenue by orchestrating impactful promotions and high-profile retail events.
District Manager
Cole Haan
01.2008 - 10.2009
- Directed multi-state district operations and leadership development to accelerate performance, raise customer experience, and build scalable systems for training, service, and succession planning.
- Improved regional consistency and performance by overseeing operations across Hawaii, California, Arizona, and Nevada.
- Elevated the leadership pipeline through the execution of succession planning that promoted two area managers from within.
- Strengthened management capability by designing and launching tailored training programs for store leaders and associates.
- Accelerated new hire readiness via the development of assimilation tools and onboarding frameworks across all store roles.
- Boosted accountability and focus through goal-setting and the performance management process for one-on-one meetings.
- Improved business acumen by implementing hands-on training in retail math and trend analysis for managers and staff.
- Increased customer loyalty by establishing a structured clientele strategy across the district.
- Raised service standards through the development of training materials that supported a consistent customer experience.
Store Director
Giorgio Armani
01.2007 - 01.2008
- Spearheaded flagship store operations, generating $20M in annual revenue, to advance elite client engagement, maximize high-ticket sales performance, and elevate brand presence through luxury service standards, and exclusive events.
- Expanded the VIP client base by building relationships with high-profile figures, including political and entertainment leaders.
- Increased revenue through the coaching of top-performing senior sellers, including one generating over $3.5 million annually.
- Elevated brand perception by enforcing luxury visual standards, and exceptional customer service protocols.
- Attracted new clientele and delivered a positive ROI by hosting high-impact, high-visibility events in-store.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
Education
Bachelor of Science - Biology/Pre-Med
University of Illinois at Urbana-Champaign
Champaign, ILSkills
- Multi-Store Operations
- Luxury Retail Management
- Clienteling & VIP Relations
- Sales & Margin Optimization
- Visual Merchandising
- Staff Training & Development
- Succession Planning
- Inventory & Cost Control
- Flagship Store Leadership
- Event Planning & Execution
- Market Trend Analysis
- Brand Elevation Strategies
Websites
Timeline
Store Leader
Apple
12.2015 - 05.2025
Retail Director
Ralph Lauren
12.2009 - 12.2015
District Manager
Cole Haan
01.2008 - 10.2009
Store Director
Giorgio Armani
01.2007 - 01.2008
Bachelor of Science - Biology/Pre-Med
University of Illinois at Urbana-Champaign
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