Tinyiko Queen Ngugi
Oklahoma City,United States
Summary
Highly motivated, results-driven professional with a background spanning Tech, Human Services, and Entrepreneurship. Detail-oriented team player with strong organizational skills and simultaneous project coordination.
Overview
12
12
years of professional experience
Work History
Arise IBO
ARISE VIRTUAL SOLUTIONS
11.2023 - Current
- Successfully built and managed a team of remote customer service professionals, ensuring compliance with client standards and delivering exceptional service
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Utilized advanced analytics and CRM tools to monitor performance metrics, identify trends, and optimize sales processes.
Behavioral Case Manager
Positive Changes
06.2023 - 10.2023
- Provided crisis intervention and emotional support to clients experiencing mental health challenges.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Career Break | Stay-at-Home-Parent
Self-employed
05.2020 - 05.2023
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Oversaw weekly grocery budget, reducing overall spending by 20% over three years
- Created a social media channel currently featuring over 400 members; planned meet-ups and collected resources and tools to feature on the channel.
Administrative Secretary
ECG
01.2019 - 04.2020
- Assisting with scheduling meetings, renting church equipment and facilities, and enforcing church policies for facility use
- Managed budgetary responsibilities with accuracy, tracking expenditures and submitting expense reports for approval.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
Lead Team Specialist
Strategies to Empower People
07.2018 - 10.2018
- Coordinated with psychiatrists and BCBA-D's, to closely evaluate symptoms, activities, and target behaviors using the ABC (Antecedent, Behavior, Consequence) method
- Administered medications, planned outings, and made the clients feel safe and comfortable.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Enhanced team performance through regular coaching sessions and constructive feedback.
Day Support Professional
TILL, Inc
02.2016 - 03.2018
- Evaluated individuals procedural care changes for effectiveness
- Administered medication and coordinated the activities of the agency
- Served as applicable liaison between management, clinical staff and the community
- Maintained appropriate progress notes and pertinent records.
Certified Nursing Assistant
Benchmark Senior Living
05.2012 - 12.2015
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Education
Certificate - Tech Sales Development
CourseCareers
05.2024
Bachelor of Science - Human Services
Springfiled College
Springfield, MA12.2016
Skills
- Excellent communication and interpersonal skills
- Problem-Solving
- Proficient in CRM software and Microsoft Office Suite
- Customer Service
- Organization and Time Management
- Computer Skills
Timeline
Arise IBO
ARISE VIRTUAL SOLUTIONS
11.2023 - Current
Behavioral Case Manager
Positive Changes
06.2023 - 10.2023
Career Break | Stay-at-Home-Parent
Self-employed
05.2020 - 05.2023
Administrative Secretary
ECG
01.2019 - 04.2020
Lead Team Specialist
Strategies to Empower People
07.2018 - 10.2018
Day Support Professional
TILL, Inc
02.2016 - 03.2018
Certified Nursing Assistant
Benchmark Senior Living
05.2012 - 12.2015
Certificate - Tech Sales Development
CourseCareers
Bachelor of Science - Human Services
Springfiled College
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