TIOCEA HAGINS
Charlotte,NC
Summary
Motivated and detail-oriented Criminal Justice graduate with a strong academic foundation and volunteer experience in community service and justice-related initiatives. Skilled in office administration, scheduling, client communication, data management, and digital systems. Recognized for accuracy, efficiency, and dependability, with the ability to thrive in fast-paced, high-pressure environments. Dedicated to upholding safety, security, and professional standards while demonstrating strong interpersonal skills and a commitment to teamwork.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assistant to Chef | Manager
Bordeaux Fine Catering
01.2021 - Current
- Manage marketing, communications, and customer relations for catering services.
- Create and send invoices/contracts using Honey Book; maintain accurate records.
- Create client files using Honey Books
- Spearheaded website design and digital presence, increasing client engagement.
- Coordinate with suppliers, manage orders, and handle client changes.
- Designed and produced custom wedding and specialty cakes.
- Stepped in as Sous Chef when required, demonstrating flexibility.
- Implemented streamlined systems for paperwork and operations.
- Process Payments on POS System
Head Baker
Bordeaux Fine Catering
Charlotte, NC
- Head Baker, Bordeaux Fine Catering, Charlotte, NC
- Bake delicious desserts and pastries for customers
- Manage all marketing, sales, and communications for the business.
- Create Custom Wedding cakes and event cakes per customer | Designed a website for the business | Filed and handled all paperwork for the business.
- Developed and launched a company website, enhancing its online presence. Implemented digital marketing strategies, increasing brand visibility and customer engagement.
- Continuously innovate pastry offerings, introducing new flavors and designs. Anticipate market trends to keep the bakery at the forefront of the industry.
Assistant
Better Homes and Gardens – TJ Realty
01.2025 - Current
- Managed agent calendars, scheduled client appointments, and coordinated showings.
- Helped prepare and organize contracts, listing agreements, and closing documents.
- Maintained confidential client records and transaction checklists.
- Coordinated with lenders, attorneys, inspectors, and title companies.
- Processed payments, invoices, and expenses for office operations.
- Oversaw filing systems and ensured compliance with deadlines.
Customer Service Representative
ADT Security
Rochester, NY
- Technical Support & Troubleshooting:Receive incoming calls for various alarm system and home automation issues, providing technical assistance and education.
- Alarm Verification:Verify alarm activity by making calls to customers, providing reset instructions, and dispatching authorities if necessary.
- Account Management:Address customer questions about billing and account management.
- Issue Resolution:Use guided workflows to guide customers through resolutions and offer solutions like virtual service calls or scheduling an on-site technician.
- Proactive Outreach: Make outbound calls to existing and new customers for service and installation-related matters.
- Alarm Verification: Make outbound calls to customers to verify alarm activity after an event.
- Appointment Management: Schedule appointments for technicians.
Direct Support Assistant
Finger Lakes DDSO
Rochester, NY
- Personal Care:Helping individuals with daily personal needs such as getting dressed, bathing, and using the bathroom.
- Daily Living Skills:Teaching and supporting individuals in developing habits for daily living, such as managing their environment and performing household tasks like cleaning.
- Community Integration:Supporting individuals to participate in community activities, access resources, and engage in social interactions.
- Promoting Independence:Encouraging individuals to express personal choices and develop skills that promote self-sufficiency.
- Activity Support:Helping with activities such as getting to appointments, engaging in employment, and finding community-based programs.
- Assisted individuals with developmental disabilities in daily living activities and community integration.
- Collaborated with team members to document client progress and modify care strategies as needed.
- Facilitated communication between clients, families, and healthcare professionals to ensure cohesive support.
- Developed engaging recreational activities that promoted social skills and community involvement among clients.
- Monitored client behavior and reported any significant changes to supervisors promptly for assessment.
- Kept clients engaged in social networks and communities for personal health and growth.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Conducted ongoing assessments of client needs to adapt support plans according to changing circumstances or requirements.
- Managed financial matters for clients such as budgeting assistance, bill payments, and benefits coordination.
Education
Bachelor's Degree - Criminal Justice, Minor in Forensic Science
State University of New York - Brockport
01.2017
Associate of Applied Science Degree - Criminal Justice
Monroe Community College
01.2013
High School Diploma -
Nazareth Academy High School
Rochester, NY06-2008
Skills
- Customer Service Time Management
- Proficiency in Microsoft Office
- Fast and Accurate Typing
- Management Organizational
- Administrative Assistant
- Web Design Digital Marketing
- Invoicing & Contract Management
- Data Entry & Record Keeping
- Google Docs, Google Forms, Microsoft Forms Honey Books Job Form
- Small Business Management CRM Software Experience Monday HubSpot
- Published Author
- Workplace safety
- Food safety
- Pastry creation
- Cake baking
- Attention to detail
Certification
- FBI Citizens Academy - Charlotte, NC, completed 2018
NATIONAL PAN-HELLENIC COUNCIL
- Member of Zeta Phi Beta Sorority, Incorporated.
LANGUAGES
English (Fluent)
Spanish (Beginner)
Timeline
Assistant
Better Homes and Gardens – TJ Realty
01.2025 - Current
Assistant to Chef | Manager
Bordeaux Fine Catering
01.2021 - Current
Head Baker
Bordeaux Fine Catering
Associate of Applied Science Degree - Criminal Justice
Monroe Community College
Customer Service Representative
ADT Security
Direct Support Assistant
Finger Lakes DDSO
Bachelor's Degree - Criminal Justice, Minor in Forensic Science
State University of New York - Brockport
High School Diploma -
Nazareth Academy High School
Professional Experience
Board Member for Captain Wayne Brooks Jr. Foundation
VOLUNTEER SERVICE
- Unity Street Team - UCI Ongoing
- Mecklenburg County Parks & Recreation
- Pay it Forward Program
- Judicial Process Commission Reentry Program - Rochester, NY
- Habitat for Humanity - Rochester, NY
- Charlotte Mecklenburg Schools and Nursing Homes through - Zeta Phi Beta Sorority, Incorporated.