Tion Carter
Philadelphia,PA
Summary
More than Six years’ experience providing World-class customer service, Four years of experience supervising a large establishment. A solid history of sales success and meeting or exceeding the companies outlined goals. Productive and efficient work habits without supervision. Proven ability to develop sales potential in new market areas. A Self-motivator with high energy.
Overview
14
14
years of professional experience
Work History
Teller
Wells Fargo
Philadelphia
08.2016 - Current
- Responsible for providing banking services to customers, including accepting deposits, cashing checks, issuing cashier’s checks and money orders, and providing other related services
- Responsible for providing exceptional customer service, resolving customer concerns in a timely and accurate manner, following proper procedures to minimize errors and reduce fraud, and building a great rapport with people.
Shift Supervisor
CVS Caremark
Philadelphia
03.2012 - 11.2016
- Responsible for managing all associates during the shift, providing leadership to achieve business goals, customer service excellence, and stock availability
- Responsible for managing employee shifts and creating a work schedule each week
- Other duties and responsibilities include enforcing safety rules and company policies, leading daily meetings with staff members, monitoring inventories of non-pharmaceutical items, managing cash receipts for the store, assigning tasks and responsibilities to staff members, maintaining a clean, organized work space, supervising employees and providing guidance, responsible for hiring, firing, disciplining, promoting, demoting, and transferring employees, providing technical assistance to managers and supervisors, and developing and maintaining effective communication skills.
Head Cashier
CVS Caremark
Philadelphia
10.2011 - 02.2012
- Responsible for performing tasks such as ringing up purchases, processing payments, resolving customer issues, and answering questions about products, policies, and services for the pharmacy chain
- Continually ensured that the store is kept neat and tidy
- Ensured that CVS’ policies are followed, including maintaining accuracy of collection of bills, all cash and in-store credit transactions, maintaining a knowledgeable and helpful staff environment, complying with legal regulations and reporting any thefts or losses to their manager
- Displayed the ability to undertake a flexible work schedule, including evenings and weekends
- Operated the cash registers at the pharmacy’s checkout counter
- Possessed good interpersonal skills to assist and deal with customers on a daily basis
- Assisted customers with the completion of their prescription order, locating items on their shopping list and answering customer questions regarding pharmacy services
- Maintained the department stocked and organized
- Responsible for opening and closing of the pharmacy department by following procedures that include operating all checkout equipment, verifying inventory levels, and preparing for shipments or inventory replenishment as needed
- Responsible for accepting payments; including money, credit cards, and checks, and electronic benefit transfer (EBT)
- Processed any returned or refunded products by properly processing those transactions, including voiding checks where applicable.
Cashier
McDonald’s
Philadelphia
06.2010 - 01.2011
- Responsible for registering customers' orders in the POS system of the store
- Ensuring to give the correct change and adhering to the policy of the store regarding gift cards and coupons
- Greeting and welcoming customers as they arrive at the store
- Packaging or serving orders, receiving payments, and giving out receipts
- Performing cashiering duties such as accepting payment forms such as cash, checks, or credit cards, and processing refunds when applicable
- Delivering food orders to customers' tables using a cart or other delivery mechanism
- Cleaning the premises during downtime.
Education
Skills
- Extensive knowledge of cash handling, retail service, and payment transactions-Excellent communication skills and has the ability to interact with customers in a positive manner Possess strong management, organizational and multitasking skills
References
Available upon request.
Timeline
Teller
Wells Fargo
08.2016 - Current
Shift Supervisor
CVS Caremark
03.2012 - 11.2016
Head Cashier
CVS Caremark
10.2011 - 02.2012
Cashier
McDonald’s
06.2010 - 01.2011
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