Tiona Champion
Jacksonville
Summary
Professional customer service specialist prepared for this role with strong background in delivering exceptional support and fostering client relationships. Skilled in problem-solving, communication, and conflict resolution. Consistently ensures team collaboration and adapts to changing needs to achieve optimal results. Reliable, empathetic, and focused on enhancing customer satisfaction through effective service strategies.
Overview
8
8
years of professional experience
Work History
Customer Care Consultant
Florida Blue
Jacksonville, FL
03.2022 - Current
- Helping members understand their benefits and coverage
- Helping members Understand the break down of their claims and member responsibility towards it
- Assisting with login in issues and resolving them in Florida Blue member portal
- Promptly responded to members inquiries and resolved complaints to promote loyalty.
- Recommended potential products or services after analyzing members needs.
Co Manager
Racetrac
Jacksonville, FL
11.2020 - 03.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Cashier
Dollar General
Jacksonville, FL
01.2018 - 11.2020
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Trained new team members in cash register operation, stock procedures and customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education
High School Diploma -
Terry Parker High School
Jacksonville, FL05.2019
Medical Office Administration Externship - Health Care Support
Concorde Career College
Jacksonville, FL03-2026
Skills
- Call Center Operations
- Medical Terminology
- Scheduling appointments
- Microsoft Office Suites
- Billing
- EMR
- Insurance Verification
- Customer assistance
- Money counting
- Strategic insight
- Research
- Basic Technology understanding
- Provider Excellent Customer Service Skills
Timeline
Customer Care Consultant
Florida Blue
03.2022 - Current
Co Manager
Racetrac
11.2020 - 03.2022
Cashier
Dollar General
01.2018 - 11.2020
High School Diploma -
Terry Parker High School
Medical Office Administration Externship - Health Care Support
Concorde Career College