Tiona Graham
Las Vegas
Summary
Detail-oriented professional with 10+ years of experience with a proven knowledge of conflict resolution, customer service communications, and customer service satisfaction. My goal is to leverage my skills to successfully fill the opening position at your organization.
Overview
10
10
years of professional experience
Work History
Nursing Assistant
Battle Creek Veterans Affairs
04.2023 - Current
- Observed and examined patients to detect symptoms that required medical attention, such as bruises, open wounds and blood in urine
- Reviewed patient dietary restrictions and food allergies to verify appropriate diet
- Turned and repositioned bedridden patients
- Educated patients and families regarding examination, treatments and surgical procedures
- Collected data regarding patients' diseases, conditions and treatment plans
- Preceptor of new employees
- Provide Hospice/End of Life Care/ Support for grieving Families
- Worked on the COVID Unit
Emergency Room Technician
Battle Creek Bronson Hospital
04.2021 - 04.2023
- Assisted nurses and physicians in operation of medical equipment and provision of patient care
- Communicated with patients to determine need for assistance and or social/emotional support
- Recorded height and weight of patients
- Gathered information from nurses and physicians regarding patient condition and treatment plans
- Provided information, such as directions, visiting hours and patient status information to visitors and callers
- Collected data regarding patients' diseases, conditions and treatment plans
- Established special connections with patients through empathy and relationship-building techniques
- Collected specimens, such as urine, feces and sputum
- Educated patients and families regarding examination, treatments and surgical procedures
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses
Certified Nursing Assistant
Evergreen Manor
04.2015 - 04.2021
- Maintained established quality control standards, driving continuous improvement efforts
- Delivered administrative support to physician practices aiding in quality healthcare services
- Obtained patient medical histories for inclusion in records
- Recorded patients' medical history, vital statistics and information such as test results in medical records
- Obtained medical information and measured vital signs, weight and height
- Contacted medical facilities or departments to schedule patients for tests
- Performed general office duties, such as answering telephones, and taking dictation
- Scheduled appointments for patients
- Prepared and administered medications as directed by physician
- Worked interdependently with other professionals to provide quality health care to patients
- Documented medical data in patient charts, facilitating accurate records
Education
Certified Nursing Assistant -
Kellogg Community College
Hastings, MIHigh School Diploma -
Battle Creek Central H.S
Battle Creek, MISkills
- Computer Literacy
- Customer Service
- Leadership
- Communication
- Problem-solving
Timeline
Nursing Assistant
Battle Creek Veterans Affairs
04.2023 - Current
Emergency Room Technician
Battle Creek Bronson Hospital
04.2021 - 04.2023
Certified Nursing Assistant
Evergreen Manor
04.2015 - 04.2021
High School Diploma -
Battle Creek Central H.S
Certified Nursing Assistant -
Kellogg Community College
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