TIONA JACKSON
College Station,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Rural Carrier Associate
United States Postal Service
12.2022 - Current
- Sort, lift and push moderate to heavy loads of mail and packages to prepare for delivery
- Deliver mail along assigned route
- Document necessary Route Changes
- Pick up or collect mail from customers
- Sell stamps, stamped paper and money orders or other services.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Boosted overall productivity by staying up-to-date on postal regulations, technological advances, and tools that improved delivery methods.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Effectively communicated with local postmasters regarding any discrepancies or special requests encountered during daily deliveries.
- Increased safety awareness with thorough vehicle inspections and regular maintenance checks.
- Minimized package loss or damage by carefully handling fragile items during transportation and delivery stages.
- Reduced occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
- Improved customer satisfaction by consistently delivering mail accurately and on time.
- Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Identified postage discrepancies and escalated for resolution to limit customer delays.
- Signed and received mail with signature requirements upon delivery and loading.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Promoted positive work environment, assisting fellow carriers with challenging routes when needed.
- Collaborated with supervisors to optimize routes for maximum efficiency based on seasonal changes and road conditions.
- Handled cash transactions accurately for postage due payments, ensuring proper documentation and timely deposits.
- Trained new Rural Carrier Associates on best practices for efficient mail processing, vehicle operation, and customer service procedures.
Business Associate, Financial Accountant
Texas A&M University
10.2016 - 11.2022
- State income tax reporting and filing
- Running various payroll reports
- Setting up new state/local accounts
- Account Reconciling
- Independent working and thinking
- Creating On Demand payments, inputs and manual corrections when needed
- Finding and processing payroll corrections
- Backup system administrator for certain functions within Concur system with regards to errors, exception messages, and troubleshooting of problems
- Audits travel expenditures (out of pocket, travel card, and direct bill) for compliance with local, state, and federal regulations
- Work with dept business staff and travelers to resolve any out of policy spend
- Evaluate and verifies potential duplicate payments and assists departments with data analysis
- Provides front line customer service
- Maintains thorough understanding of travel rules and procedures, as well as how those rules and procedures are accommodated and translated into Concur
- Provides certain level of technical knowledge and expertise is required to understand what Concur is doing in background and effectively explain what's needed to customer
- Main payroll for various departments and other TAMU Campuses
- Final payroll processing
- Timesheets/ Adjustments
- Final Supplemental processing
- Lump sum payouts
- Payroll partner
- Payroll reporting
- Organization
- Procedure creation
- Working with team to ensure payroll is completed in timely manner
- Payroll Preparation /Processing
- Customer Service
- Concur/Travel
- Onboarding
- EPA Processing
- Leave Request
- Termination Processing
- Time Sheets/Adjustments
- Travel Budgets & Tracking
- Appointment Scheduling
- Reconciling Payment Cards
- Title Changes
- Coordinate and oversee monthly and biweekly payroll preparation
- HR Liaison
- Budgets
- Independent judgment/decision making
- Spreadsheets
- Organization
- Time Management
- Human Resources
- Maintain Business Office check log
- Processing of travel reimbursements.
HR/Administrator
SNA HOTSHOT
01.2014 - 01.2016
- Customer Service
- Paying and filing invoices
- Setting appointments
- Payroll for employees
- Onboarding
- Planning, and adjusting routes, as well as scheduling drivers to deliver or collect freight, shipments
- Scheduling orders to make freight deliveries or collect shipment details
- Communicating with customers about freight details, delivery or pickup times, and special handling requests
- Developing relationship with carriers
- Planning and scheduling shipments with carriers
- Maintaining timeliness of system use and keeping all systems updated
- Keeping track of transportation regulations and laws to ensure that comply
- Track all shipment to ensure on-time pickup and delivery.
Education
Associate of Science - Business
Blinn College
Brenham, TX05.2012
Skills
- Dependability
- Prioritization
- Excellent Communication
- Organizational Skills
- Analytical Thinking
Core Knowledge Skill Areas
- Accounting
- Payroll Preparations/Processing
- Travel Auditing
- Biweekly/Monthly Payroll
- Hiring Process
- International Services
- Human Resources
- Workday
- Time Management
- Organizational
- Detail Oriented
- Word Processing
- HR Liaison
- Reconciliation
- Process Raises/Equity
- Mail and package delivery
- Time Sheets
- Microsoft Office/Word/Excel/PP/Outlook
- Budgets
- Customer Service
- Dynamic delivery
- File
- Diversity
- Communication
- Record Retention
- Delivery Route Management
- Process Travel Reimbursements
- Onboarding
- Answer multi-phone lines
Education Trainings
- BLINN JUNIOR COLLEGE, Bryan, Texas, 05/2014, Associates of Science in Business
- Medical Assistant Training, College Station, Texas, 2012
- Texas A&M Corpus Christi, Currently working toward bachelor's in accounting
Affiliations
- Member of Honor Society
- Phi Beta Kappa
Timeline
Rural Carrier Associate
United States Postal Service
12.2022 - Current
Business Associate, Financial Accountant
Texas A&M University
10.2016 - 11.2022
HR/Administrator
SNA HOTSHOT
01.2014 - 01.2016
Associate of Science - Business
Blinn College