Tiona Mitchell
Senior General Manager
San Francisco,CA
Summary
Dedicated Community Association General Manager with extensive experience and a proven track record in staff development, budgeting, and compliance. Skilled in implementing community enhancements and leading teams in alignment with organizational strategies. A collaborative cross-functional leader adept at facilitating effective communication between the association board and community residents, fostering a cohesive living environment. Recognized for successfully supporting planned community residents to ensure seamless operations and high tenant satisfaction. Seeking a role that leverages expertise in contract negotiation, community regulations, and board support to enhance team effectiveness and community engagement.
Overview
12
12
years of professional experience
Work History
Senior General Manager ~ HOA
St. Francis Square Cooperative Inc.
San Francisco , CA
12.2021 - Current
- Oversee all administrative functions focused on budgeting, payroll, contracts, and record-keeping for 299 units.
- Possess strong knowledge of audits, reserve studies, and the bidding process, ensuring compliance and financial integrity in community operations.
- Ensure projects are finished on schedule, while adhering to financial limits, by working closely with contractors.
- Recommend optimal strategies for overseeing community associations based on governing bodies, such as Davis Sterling, and community bylaws.
- Facilitate communication between board members, homeowners, staff, vendors, and other stakeholders.
- Ensure compliance with local and statewide laws and regulations related to HOA governance and operations.
- Recruit, hire, train, and supervise staff members.
- Respond promptly to inquiries from residents, ensuring exceptional customer service.
- Conduct periodic inspections of common areas to identify safety hazards or maintenance needs.
- Recruited volunteers for various committees dedicated to improving the community's amenities and overall quality of living.
Senior General Manager
Tenderloin Neighborhood Development Corporation
San Francisco, CA
09.2016 - 01.2022
- Effectively managed the day-to-day operations, habitability, maintenance, and safety of the property.
- Hired, directed, trained, and supervised a staff of 15. The staff included management-level staff, maintenance, and janitorial staff.
- Conducted staff evaluations, determined promotions, and realignments or reductions in workforce.
- Ensure compliance with all agency, funder, federal, and local requirements.
- Prepare all financial variance reports, including control of operating and capital budgets.
- Oversight of contractual obligations for maintenance, custodial, and capital improvements, including working within the budget provided for property updates.
- Identified and solved complex strategy problems to drive organizational goals.
- Analyzed variable data for operations to determine areas for improvement, increased efficiency, and potential cost savings.
- Adhered to all local high-rise rules and regulations.
Eligibility Worker II
San Francisco Housing Authority
San Francisco, CA
09.2014 - 09.2016
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Conducted annual re-certifications to assess continued eligibility.
- Lease enforcement, according to HUD and federal regulations.
- Received, reviewed, and resolved client complaints of service.
- Maintained accurate records of correspondence with tenants.
- Organized files, developed spreadsheets, faxed reports, and scanned documents to bolster organizational workflow.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collected payments, issued receipts, and updated accounts to reflect new balances.
Leasing Agent
Greystar
San Francisco, Bay Area , CA
01.2013 - 02.2015
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Advertised available properties through various outlets such as newspapers and online listings sites.
- Negotiated rental agreements with potential tenants.
- Processed applications by conducting background checks and verifying references.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Participated in community events related to leasing activities or tenant relations.
- Assisted in preparing legal documents such as eviction notices when necessary.
Education
Certifications - TCAC, CMM, CFS And CHM
12.2019
Bachelor of Arts - Sociology
12.2013
CMCA (In progress) -
Skills
- Cost analysis and savings
- Budget Administration
- Supervision and training
- Cross-functional team management
- Multitasking
- Organizational skills
- Schedule management
- Proficient in Yardi, Microsoft Office Suite, Zoom and Sharepoint
- Effective communicator both written and verbal
Accomplishments
Tiona
- Research Project: Using the General Social Survey and SPSS, I conducted quantitative research that examined attitudes toward minority social mobility.
- Compass Point Coaching Skills For Managers and Leaders. 2017
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany Culture401k matchHealthcare benefitsTimeline
Senior General Manager ~ HOA - St. Francis Square Cooperative Inc.
12.2021 - Current
Senior General Manager - Tenderloin Neighborhood Development Corporation
09.2016 - 01.2022
Eligibility Worker II - San Francisco Housing Authority
09.2014 - 09.2016
Leasing Agent - Greystar
01.2013 - 02.2015
National Center For Housing Management - Certifications , TCAC, CMM, CFS And CHM
Sacramento State University - Bachelor of Arts, Sociology
Community Associations Institute - CMCA (In progress),
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