TIONA WYATT
Dallas,TX
Summary
Personable and dedicated Customer Service Representative with experience in the industry. Solid team player with an upbeat and positive attitude that establishes rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Articulate, enthusiastic, and results-oriented professional with a demonstrated passion for building relationships, cultivating partnerships, and driving business growth.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
City of Dallas
07.2022 - 06.2023
- Delivery Fast results
- Friendly and knowledgeable service for routine questions and service complaints
- Utilized active listening and communication skills to address customer inquiries
- Escalate issues to supervisor
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated excellent communication skills in resolving product and consumer complaints
Call Center Agent/Call Center Supervisor
Valor Intelligent Process
05.2021 - 05.2022
- Handled customers effectively by identifying needs
- Quickly gaining trust
- Approaching complex situations and resolving problems to maximize efficiency
- Delivered fast friendly and knowledgeable service for routine questions and service complaints
- Met or exceeded call speed accuracy and volume benchmarks on consistent basis
- Managed high-volume of inbound and outbound customer calls
- Corrected issues by giving agents targeted and highly constructive feedback
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
Shift Leader
Potbelly Sandwich Shop
01.2014 - 02.2014
- Worked with POS system
- Window Server System
- Handheld devices
- Printer
- PC's tablets
- And telephone system
- Managed 10 employee on day-to-day basis duties includes employee management review to improve performance and training
- Trained new and seasoned employee to deliver exceptional customer service start to finish
- Delegate responsibility and accept accountability and regular feedback
- Staff to recruit Interviews hire and employ an appropriate number of employees
- Focused on great service and fast service directive
- Maintain a positive/professional attitude in hectic/adverse situations or environment
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Handled escalated customer concerns and emergencies in absence of manager or supervisor
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance
- Educated associates about offerings promotions and pricing to boost sales
- Counted inventory resolved discrepancies and completed paperwork to keep system accurate and current
Education
The Art of Institute Dallas
Dallas, TXHigh School -
Center High School
05.2011
Skills
- Experienced accountability
- Experienced active listening
- Experienced Attention to Detail
- Microsoft Windows
- Leadership
- Restaurant experience
- Service-oriented self-starter
- Relationship building
- Cold calling
- Supervising experience
- Windows
- Problem resolution
- Call center experience
- Computer skills
- Time management
- Typing
- Microsoft Excel
- Outstanding communication skills
- Team collaboration
Timeline
Customer Service Agent
City of Dallas
07.2022 - 06.2023
Call Center Agent/Call Center Supervisor
Valor Intelligent Process
05.2021 - 05.2022
Shift Leader
Potbelly Sandwich Shop
01.2014 - 02.2014
High School -
Center High School
The Art of Institute Dallas
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