Tiona Wyatt
Dallas
Summary
Customer service professional with a robust background in assisting customers and resolving inquiries effectively, currently transitioning into the healthcare field. Enrolled in a Medical Office Administration program to bridge proven skills in problem-solving and achieving results with healthcare-specific administrative expertise. Recognized for maintaining a positive customer experience, a team-oriented focus, and adaptability in changing environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ASM Research
10.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Addressed client concerns with empathy, ensuring satisfactory resolutions.
- Assisted beneficiaries with inquiries regarding eligibility and benefits.
Customer Service Agent
City of Dallas
06.2022 - 07.2023
- Assisted customers with inquiries and service requests, ensuring timely resolutions.
- Educated customers on city services, fostering community engagement and awareness.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Call Center Representative/Escalation Supervisor
MCI-Valor Intelligent Processing
05.2022 - 05.2023
- Managed high-volume inbound calls, ensuring customer inquiries were addressed promptly and accurately.
- Assisted in training new representatives on call handling procedures and company policies for improved performance.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Food Service Worker/Restaurant Shift Manager
Potbelly's Sandwich Shop
01.2014 - 02.2019
- Prepared and assembled food items according to safety and hygiene standards.
- Provided exceptional customer service, ensuring satisfaction with menu offerings.
- Maintained cleanliness and organization of workstations throughout shifts.
- Trained new team members on food preparation techniques and shop policies.
- Streamlined inventory processes to reduce waste and improve efficiency.
- Collaborated with team members to enhance workflow during peak hours.
Education
Medical Office Admin - Health Administration
Concorde Career College
3239 Broadway Blvd, Kansas City, MO 6411105-2026
High School Diploma -
Center High School
Center, TX06-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Building rapport
- Data entry
- Hospitality
- Team coordination
Certification
HIPAA Certificate
Timeline
Customer Service Representative
ASM Research
10.2025 - Current
Customer Service Agent
City of Dallas
06.2022 - 07.2023
Call Center Representative/Escalation Supervisor
MCI-Valor Intelligent Processing
05.2022 - 05.2023
Food Service Worker/Restaurant Shift Manager
Potbelly's Sandwich Shop
01.2014 - 02.2019
Medical Office Admin - Health Administration
Concorde Career College
High School Diploma -
Center High School