Tionna Bland
Indianapolis,IN
Summary
Dedicated Home Health Aide with proven expertise in patient care and nutritional meal preparation, honed at Gracious Living Care Home. Excelled in delivering compassionate client care and developing individualized care plans, achieving a 20% improvement in patient wellness and independence. Skilled in clinical documentation and fostering client safety, demonstrating a commitment to enhancing patient quality of life.
Overview
3
3
years of professional experience
Work History
Home Health Aide
Gracious Living Care Home
12.2023 - Current
- Assisted disabled clients to support independence and well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Developed individual care plans for clients based on specific needs.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
- Scheduled and coordinated medical appointments.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Utilized universal precautions and infection control principles in all aspects of care.
- Improved patients' comfort with massage and application of topical treatments.
Home Health Aide
Healing Hands Home Health
06.2023 - 08.2024
- Assisted disabled clients to support independence and well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Developed individual care plans for clients based on specific needs.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed and implemented care plans for clients.
- Scheduled and coordinated medical appointments.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Administered medications in accordance with doctor's instructions.
Call Center Representative
AT&T
04.2022 - 06.2023
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Amazon FBA Seller
Amazon
06.2022 - 02.2023
- Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
- Negotiated terms with suppliers to secure discounts and promotional opportunities.
- Developed and executed marketing campaigns to increase online sales and customer engagement.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Analyzed customer trends and provided insights to improve customer experience.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Established relationships with suppliers to increase online product offerings.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Created clear, precise and properly detailed product and service information on company website.
Education
G.E.D -
Department of Education
Indianapolis, IN06.2009
Skills
- Nutritional meal preparation
- Patient transportation
- Care plan assessment
- Client documentation
- Medication organization
- Clinical documentation and reporting
- Personal care services
- Community activities
- Client safety and first aid
- Compassionate client care
- Behavior redirection
- Dressing assistance
- Housekeeping
- Mobility support
- Physical therapy support
Timeline
Home Health Aide
Gracious Living Care Home
12.2023 - Current
Home Health Aide
Healing Hands Home Health
06.2023 - 08.2024
Amazon FBA Seller
Amazon
06.2022 - 02.2023
Call Center Representative
AT&T
04.2022 - 06.2023
G.E.D -
Department of Education
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