Ti'onna Gaffney
Harrison Township,MI
Summary
Dynamic professional with a proven track record at PNC Bank, adept in client development and branch operations. Excelled in enhancing customer relationships through effective networking and candidate relations. Demonstrated leadership as Assistant Manager at Family Dollar, driving performance and fostering loyalty with superior service skills and strategic operational management. Accomplished Branch Banker with 8 years of experience interacting with customers to increase sales and offer services. Seasoned expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Banker
PNC Bank
08.2016 - Current
- Helped customers prepare documents required to complete transactions and process requests.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Investigated and resolved account issues by offering applicable options to customers.
- Developed strategic plans for day-to-day financial operations.
- Identified customer desires and goals through needs-based sales tactics.
Front Desk Attendant
Wyndham Garden Hotel
02.2016 - 08.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Planned coverage needs and organized services to support incoming special events.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records.
Assistant Manager
Family Dollar
06.2014 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
No Degree - Business
Ashford University
San Diego, CA01-2018
No Degree - Human Services
Baker College
09-2014
Skills
- Client Development
- Candidate and client relations
- Networking
- Branch operations
- Partnership Development
- Outbound Calling
Certification
- Human Resources Leadership, eCornell - September 25, 2024
Timeline
Branch Banker
PNC Bank
08.2016 - Current
Front Desk Attendant
Wyndham Garden Hotel
02.2016 - 08.2016
Assistant Manager
Family Dollar
06.2014 - 01.2016
No Degree - Business
Ashford University
No Degree - Human Services
Baker College
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