Summary
Overview
Work History
Education
Skills
References
Projects
Timeline
Generic

Tionna Henley

Harper Woods,MI

Summary

Seasoned Administrative Professional bringing proven skills in preparing and finalizing agreements. Meticulous, well-organized and decisive professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring experience and abilities to a role with potential to foster a career in Property Management, Investment, and Law.

Overview

5
5
years of professional experience

Work History

Lead Preschool Teacher and Assistant Manager

Little Sprouts Academy
12.2023 - 02.2024
  • Researched vendors for services, and compiled quotes to determine the most affordable provider.
  • Monitored staff-to-child ratios per licensing standards confirming adherence to mandated federal and state guidelines at all times ensuring a safe environment for children in attendance.
  • Streamlined enrollment processes for increased efficiency and improved parent experience.
  • Assisted parents with enrollment and provided Special Education Resources.
  • Collaborated with staff to design engaging daily activities that fostered social, emotional, cognitive, and physical growth in children.
  • Conducted weekly staff meetings.
  • Built strong relationships with parents through open communication channels, resulting in increased trust and confidence in our company's services.
  • Provided general administrative support to Director.

Executive Administrative Assistant

Dr. Joseph F Pollack Academic Center of Excellence
11.2021 - 09.2023
  • Assisted with maintaining parent and employee relationships, by scheduling and conducting school tours, processing and preparing applications, and compiling and reviewing employee contracts.
  • Maintained coordination with janitorial staff for classroom repairs with insurance of timely resolution.
  • Assisted business office's financial management.
  • Provided wide range of Administrative support to Senior Leadership, Board of Education, and Manager of Data and Student Information that included but were not limited to; maintaining and updating employee and student files, on-boarding new employees, data entry, distributed updates and notices to staff and parents, scheduling interviews and meetings, and maintaining correspondence with parents, staff, and vendors.
  • Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
  • Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for staff, visitors, and students.
  • Improved cash flow management by regularly tracking receivables and payables.
  • Completed financial forms such as I9 and Direct Deposit, and maintained permanent records.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Operated multiple data and information software programs; SMART, PowerSchool, MiSTar, and CHRISS.

Client Care Specialist

Rock Connections
09.2019 - 08.2020
  • Briefed clients on details and benefits for each program, service, and product offered
  • Transferred lead generation through cold calling and appointment setting
  • Performed heavy volume of outbound and inbound phone duties, including contacting and transferring clients to appropriate parties
  • Worked closely with team members to set daily, weekly, and monthly sales and transfer goals.

Certified Nursing Assistant

Medilodge Of Sterling Heights
04.2019 - 09.2019
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output for up to 20 residents a day.
  • Assisted residents with daily living activities for enhanced comfort and well being.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Built rapport with patients and families, providing emotional support during difficult times.

Education

Associate of Arts- In Progress -

Wayne County Community College
Detroit, MI

HS Diploma -

East Kentwood High School
05.2016

Skills

  • Communication
  • Organization
  • Interpersonal Skills
  • Attention to Detail
  • Customer Service
  • Conflict Resolution
  • Creativity
  • Problem Solving
  • Information Systems
  • Microsoft and Google Suite Proficient
  • Self- Motivated
  • Collaboration
  • Office and Facilities Maintenance
  • Multitasking
  • Adaptable
  • Prioritization

References

  • LaNesha Tanner, Student Data and Information Manager, 313.574.3727
  • Tara Truitt, Retired- Department Head, 313.424.5088
  • LaKisha Yancey, Daycare Owner/Director, 586.335.1697

Projects

Campaign Assistant

In 2021, I worked on the campaign for Quincy Coleman, District 1-Detroit City Council Candidate. I assisted with the curation of; literature, social media content, and branding materials. I coordinated the purchasing for field canvasing and promotional supplies.  I also managed Coleman's canvas volunteers, meetings, interviews, and fundraisers.

Timeline

Lead Preschool Teacher and Assistant Manager

Little Sprouts Academy
12.2023 - 02.2024

Executive Administrative Assistant

Dr. Joseph F Pollack Academic Center of Excellence
11.2021 - 09.2023

Client Care Specialist

Rock Connections
09.2019 - 08.2020

Certified Nursing Assistant

Medilodge Of Sterling Heights
04.2019 - 09.2019

Associate of Arts- In Progress -

Wayne County Community College

HS Diploma -

East Kentwood High School

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Tionna Henley