Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tionna Houser

Prairie,TX

Summary

Customer-focused , eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.

Overview

1
1
year of professional experience

Work History

Hostess

Tommy Bahama
02.2023 - 04.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Seated patrons based on guest preferences and seating availability.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Delivered pick-up and curbside orders to guests.
  • Advised customers about special offerings and menu items to help drive sales.

Retail Sales Worker

Urban Hype
02.2022 - 05.2022
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

No Degree - Nursing

Prairie View
Prairie View, TX
05.2027

High School Diploma -

Mckinney Boyd High School
Mckinney, TX
05.2023

Skills

  • Workflow Coordination
  • Check Payment Processing
  • Dining Area Maintenance
  • Warm and Friendly
  • Mobile Order Management
  • Table Setting Arrangements
  • Interactive Communication Skills
  • Cash and Transaction Handling
  • Phone Inquiries
  • Dining Customer Service
  • Room Preparation
  • Operate Cash Register
  • Drink Orders and Service
  • Guest Inquiries
  • Cleaning and Sanitation
  • Hospitality and Accommodation
  • Organization and Time Management
  • Greeting and Escorting Guests
  • Rewards Programs
  • Guest Experience Management
  • Assigning Tables
  • To-Go Order Preparation
  • Customer Preferences
  • Dining Reservations
  • Reservation Coordination
  • Hospitality Service Expertise

Timeline

Hostess

Tommy Bahama
02.2023 - 04.2023

Retail Sales Worker

Urban Hype
02.2022 - 05.2022

No Degree - Nursing

Prairie View

High School Diploma -

Mckinney Boyd High School

Similar Profiles

CREATE PROFILE
Tionna Houser