Tionna Keller

Palm Bay,Florida

Summary

I am friendly and service-oriented, with an interest in food and baking. To work in a manner that would maintain processes and procedures that effectively control production, packaging, sanitation, and equipment maintenance. A-swell as Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

years of professional experience

Work History

Server /bread Baker

The Burger Place

Melbourne, FL

10.2022 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships..
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Contributed to inventory management by monitoring stock levels.
Complied with health and safety codes to protect staff and customers.

Baker/pastry chef

Jacqueline's bakery and cafe

Melbourne, FL, USA

10.2017 - Current

As a baker, I was responsible for preparation of morning production; such as breads, croissants, turnovers, tartlets and cookies to name a few
More responsibilities I had as a baker were, mixing, proofing, shaping and baking dough for baguettes, brioche and other breads, and mixing icing and other toppings by reading recipes
Important roles of a baker are to effectively store and stock product, rotated food items using the 'first in, first out' rule, and following correct food cooling and storage procedures
As a baker I also routinely cleaned and maintained kitchen equipment and ovens
My responsibilities as a server include taking orders and serving food, running the cash register, making specialty coffees, dishes and cleaning, and keeping the restaurant organized

food prep/cashier

Wendy’s

Palm Bay, FL, USA

10.2018 - 12.2018

My responsibilities as a server at Wendy’s include taking orders and serving food, running the cash register, food prep, and keeping the restaurant clean and organized

Education

GED -

09.2024

Skills

Great communication skills
Baking
Teamwork
Leadership

Quick learner
Willingness to learn new skills
Strong Work Ethic

References

Meghan McNeely, Baker at Publix, 321-213-8429
Jessica Reed, Care taker at Sunrise Elementary, 321-749-4728
Rosalie Boystak, CNA, 772-480-8318

Timeline