Tionna Myrick
Saginaw,MI
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Unit Secretary
Covenant HealthCare
09.2022 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Nursing Assistant
Mary Free Bed
07.2022 - 09.2022
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Nutrition Service Worker
Covenant HealthCare
06.2013 - 05.2022
- Assisted nursing staff with feeding assistance when needed, ensuring that patients received adequate nutrition support during their hospital stay.
- Provided support during special events or functions, ensuring timely food service and accommodating dietary requirements for large groups.
- Maintained a positive work atmosphere by fostering teamwork among colleagues and demonstrating strong communication skills.
- Prepared nutritious meals using standardized recipes, ensuring consistency in taste and presentation.
- Operated various kitchen equipment safely while adhering to established protocols for usage and maintenance.
- Promoted a welcoming dining experience for patients through attentive service and cheerful demeanor during meal times.
Gas Station Clerk
Kroger
09.2010 - 07.2013
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Maintained a clean and organized store environment for improved customer experience.
- Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
Retail Fitting Room Associate
Value City Department Store
11.2008 - 05.2009
- Developed rapport with repeat customers, fostering brand loyalty and enhancing their overall retail experience each visit they made to the store.
- Trained newly hired associates on best practices for managing fitting rooms efficiently while maintaining exceptional levels of customer service standards consistently followed throughout the company.
- Streamlined the fitting room process for customers, resulting in reduced wait times and improved efficiency.
- Improved store appearance by regularly organizing merchandise and returning items to their appropriate locations on the sales floor.
Education
Associate of Applied Science - General Studies
Delta College
Bay City, MI09-2021
High School Diploma -
Saginaw High School
Saginaw, MI05-2007
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- HIPAA compliance
- Patient chart maintenance
- Detail-oriented approach
- Healthcare industry
- Computer proficiency
- Data entry
- Collaboration and teamwork
- Medical terminology
Certification
- BLS - Basic Life Support
Timeline
Unit Secretary
Covenant HealthCare
09.2022 - Current
Nursing Assistant
Mary Free Bed
07.2022 - 09.2022
Nutrition Service Worker
Covenant HealthCare
06.2013 - 05.2022
Gas Station Clerk
Kroger
09.2010 - 07.2013
Retail Fitting Room Associate
Value City Department Store
11.2008 - 05.2009
Associate of Applied Science - General Studies
Delta College
High School Diploma -
Saginaw High School
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