Tionna Page
Alliance,OH
Summary
Highly-skilled phlebotomist with 2 years of experience in a donor center setting. Provides compassionate and professional care. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of venipuncture and capillary blood collection, as well as appropriate order of draw. Motivated to learn, grow and excel as a phlebotomy technician. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Phlebotomist I
Grifols Biomat USA
03.2021 - Current
- Completed proper sanitation and cleaning of equipment and work areas between donors.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy carts with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Reviewed donor records for accuracy and completeness.
- Packaged and shipped specimens to central lab.
- Monitored donors for reactions and verified sample quality.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in donor care.
- Assisted with center procedures by monitoring donor flow, and performing telephone screening.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Preformed venipunctures on over 400 donors per month.
Barista/ Cashier
Dunkin' Donuts
03.2017 - 01.2021
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained clean, sanitized and well-organized food preparation zones.
- Prepped food items for later use to save staff time during busy hours.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Performed shift change tasks each day to keep store efficient and neat.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Cooked and packaged large batches of food prepared to order or kept hot until needed.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Shift Leader Manager
GoMart
01.2015 - 03.2016
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Excelled in every store position and regularly backed up staff to keep expertise fresh and relevant.
- Trained and mentored new employees to maximize team performance.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Regularly checked building to confirm maintenance and cleaning met code and regulations.
- Checked in vendors for all supplies and unpacked the truck.
- Counted all the profit for the convenient store and took the deposits to the bank in a timely manner.
- Changed the price points on a regular basis.
- Utilized computer skills to do the daily paperwork and daily inspection checklists for the gas pumps.
Cashier
Family Dollar Stores Inc.
03.2013 - 12.2015
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers by answering questions and fulfilling requests.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Used cash registers and POS systems to request and record customer orders and compute bills.
Cashier
Little Cesar's
06.2013 - 04.2014
- Greeted customers and took their orders in a prompt and timely fashion.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Assisted counter staff in packing ready orders and distributing to customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Prepared and packaged orders in a timely fashion.
- Maintained energy and enthusiasm in fast-paced environment.
- Cooked batches of food according to standard recipes.
- Followed food safety procedures outlined in company policies and health
and sanitation regulations to prevent food borne illness.
Model
Hollister
08.2012 - 07.2013
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Wore smart outfits composed of items from current collection to showcase possible pairings for customers.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
Cashier
Family Dollar Stores Inc.
04.2012 - 08.2012
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers by answering questions and fulfilling requests.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Used cash registers and POS systems to request and record customer orders and compute bills.
Education
Phlebotomy Technician - Phlebotomy
Larock Healthcare Academy
Canton, OH02.2021
No Degree - Phlebotomy
Stark State College
Canton, OHNo Degree - Psychology
Ohio Valley University
Vienna, WVHigh School Diploma -
Wyomissing Area High School
Wyomissing, PA06.2011
Skills
- Cash register operations
- Customer assistance
- Refunds and exchanges
- Product upselling
- POS Systems
- Basic math skills
- Friendly demeanor
- Multi-tasking ability
- Safe verifications
- Time management skills
- Good telephone etiquette
- Cash Handling
- Cleaning and sanitizing
- Store merchandise stocking
- Staff Training
- Written and verbal communication
- Reports and documents
- Drawing Blood
- Processing Specimens
- Patient Confidentiality
- Biohazard Waste Disposal
- Staff Phlebotomy Training
- Plasmapheresis
- Sterilization Techniques
- Venipuncture and Capillary Puncture
- Phlebotomy Functions
- Blood Sample Collection
- Team Leader
Timeline
Phlebotomist I
Grifols Biomat USA
03.2021 - Current
Barista/ Cashier
Dunkin' Donuts
03.2017 - 01.2021
Shift Leader Manager
GoMart
01.2015 - 03.2016
Cashier
Little Cesar's
06.2013 - 04.2014
Cashier
Family Dollar Stores Inc.
03.2013 - 12.2015
Model
Hollister
08.2012 - 07.2013
Cashier
Family Dollar Stores Inc.
04.2012 - 08.2012
Phlebotomy Technician - Phlebotomy
Larock Healthcare Academy
No Degree - Phlebotomy
Stark State College
No Degree - Psychology
Ohio Valley University
High School Diploma -
Wyomissing Area High School
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