Tionna Reed
Chicago,IL
Summary
Dynamic leader with a proven track record at Family Dollar, adept in staff training and development, and excelling in customer service. Skilled in fostering team leadership and enhancing operational efficiency, significantly boosting team performance. Demonstrates exceptional decision-making and complex problem-solving abilities, ensuring high levels of customer satisfaction and team productivity.
Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
7
7
years of professional experience
Work History
Manager
Family Dollar
07.2023 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cleaning Team Leader
DSI
03.2017 - 10.2023
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
- Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
- Developed tailored cleaning plans for clients with unique requirements or specialized facilities.
- Increased team productivity through regular evaluations and constructive feedback on individual performance.
- Improved team efficiency by implementing streamlined cleaning processes and schedules.
Team Associate
Washtenaw County Children's Services
08.2020 - 02.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
Deli Cook
Walmart
05.2017 - 06.2022
- Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
- Reduced wait times for customers by quickly preparing made-to-order dishes without sacrificing quality or presentation standards.
- Streamlined prep processes by creating an effective workflow that reduced preparation time without compromising product quality.
- Trained new staff members on proper cooking techniques, equipment usage, and safety protocols to maintain consistent performance levels across the team.
- Contributed to cost control measures by minimizing ingredient waste through careful portioning practices during food preparation.
- Reduced food waste by accurately forecasting ingredients needed for daily menu items and adjusting orders accordingly.
- Fostered a positive work environment through teamwork, open communication, and constructive feedback among staff members.
Team Lead
Subway
09.2021 - 02.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Cashier Team Lead
Popeyes Chicken
02.2018 - 04.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
No Degree - Medical Administrator Assiant
Uma Medical Academy
Texas City, TX06-2026
High School Diploma -
Morgan Park
Chicago, IL06-2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
- Staff management
- Staff training and development
- Complex Problem-solving
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Languages
English
Professional Working
Timeline
Manager
Family Dollar
07.2023 - 04.2024
Team Lead
Subway
09.2021 - 02.2022
Team Associate
Washtenaw County Children's Services
08.2020 - 02.2023
Cashier Team Lead
Popeyes Chicken
02.2018 - 04.2020
Deli Cook
Walmart
05.2017 - 06.2022
Cleaning Team Leader
DSI
03.2017 - 10.2023
No Degree - Medical Administrator Assiant
Uma Medical Academy
High School Diploma -
Morgan Park
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