Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tionna Thunder Hawk

Rapid City,SD

Summary

Proactive and customer-focused, excelled at Taco Bell by enhancing customer satisfaction and streamlining operations. Skilled in safe food handling and fostering teamwork, demonstrated an ability to improve service efficiency and address customer needs promptly. Achieved notable improvements in order management and cleanliness, showcasing a blend of hard and soft skills critical to hospitality success.

Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.

Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2018
2018
years of professional experience

Work History

Food Distributor

Pine Ridge Commodity Warehouse
  • Worked closely with warehouse staff to optimize storage conditions and improve product rotation practices.
  • Increased customer satisfaction by efficiently managing and distributing food products to clients.
  • Tracked and expedited food distribution via expert use of spreadsheet and word processing software.
  • Stored and distributed food products with care and discipline and with full attention to safety and quality standards and regulations.
  • Provided excellent customer service, addressing concerns promptly and maintaining communication throughout the order process.
  • Analyzed sales data to identify trends and areas needing improvement, implementing changes accordingly for better results.

Crew Member

Taco Bell
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Breakfast Attendant

Liv Hospitality
  • Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
  • Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
  • Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
  • Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
  • Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
  • Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
  • Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
  • Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
  • Assisted management with training new hires on proper food handling techniques and best practices for providing excellent guest experiences.
  • Managed food preparation tasks effectively, meeting the demands of peak service hours with ease.
  • Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.

Desk Assistant

OST Child Care
06.2017 - 07.2017
  • Provided exceptional customer service, addressing inquiries promptly and professionally.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Managed incoming calls and directed them to appropriate departments for timely resolutions.
  • Improved office efficiency by organizing and streamlining filing systems.
  • Ensured confidentiality of sensitive information through secure storage methods and adherence to company.
  • Assisted manager in all aspects of business operations.
  • Greeted guests in with friendliness and professionalism.

Education

Business And Mamanagement

Oglala Lakota College
Pine Ridge, SD

Diploma -

Pine Ridge High School
Pine Ridge, SD
06.2021

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time management
  • Cash Handling
  • Cleaning
  • Clear Communication
  • Customer Engagement
  • Taking Orders
  • Safe Food Handling
  • Integrity and honesty
  • Initiative and Self-Motivation
  • Food Preparation
  • Learning Agility
  • Hospitality service expertise
  • Creativity and Innovation
  • Supplies Monitoring and Restocking
  • Telephone Etiquette
  • Housekeeping
  • Desk work

Timeline

Desk Assistant

OST Child Care
06.2017 - 07.2017

Food Distributor

Pine Ridge Commodity Warehouse

Crew Member

Taco Bell

Breakfast Attendant

Liv Hospitality

Business And Mamanagement

Oglala Lakota College

Diploma -

Pine Ridge High School
Tionna Thunder Hawk