Tionne Scott
Washington,DC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
PSH- Case Manager
Housing Up
Washington, DC
04.2023 - Current
- Provides direct services and support by handling referrals for advocacy issues or resolving complaints.
- Provides crisis intervention and supportive counseling for clients experiencing homelessness.
- Conducts regular home visits to assess living conditions and provides support services.
- Collaborates with local agencies to coordinate services for clients.
- Maintains accurate records of client interactions in case management software.
- Monitors progress of clients and provides ongoing assessment of their needs.
- Educates clients on budgeting skills, job search strategies, and life skills development.
- Advise landlords on the rental process, tenant rights and responsibilities, and rental subsidies available in the area.
RRH- Case Manager
Maximus
Washington, DC
12.2022 - 12.2023
- Collaborated with partner organizations to coordinate services for clients experiencing homelessness or at risk of becoming homeless.
- Advised tenants of their rights under local landlord tenant laws and regulations.
- Compiled monthly reports detailing program outcomes and successes achieved through case management efforts.
- Facilitated weekly case management meetings with clients to review progress towards goals and provide additional support as needed.
- Provided referrals to community resources such as rental assistance, public benefits, legal services, employment programs.
- Maintained accurate records of client interactions utilizing a computerized database system.
- Provided emotional support and advocacy for vulnerable populations facing discrimination due to race, gender identity or sexual orientation.
Intake Specialist
Mission of Love Charities
Capitol Heights, MD
09.2020 - 11.2023
- Answered and logged incoming inquiries via phone, fax and email.
- Provided crisis intervention and supportive counseling for clients experiencing homelessness.
- Developed positive working relationships with families and caregivers to support long-term success of clients.
- Evaluated potential eligibility for various programs offered by the organization.
- Maintained accurate records of client contacts, interventions, and outcomes in accordance with agency policies.
- Participated in outreach activities within the community to promote awareness of available services.
- Responded promptly to inquiries from referral sources regarding status of intakes or other issues.
Case Manager Supervisor
Core Dc
Washington, DC
02.2016 - 06.2020
- Monitored caseloads for timely completion of tasks and client outcomes.
- Ensured compliance with relevant laws, regulations and organizational standards related to case management services.
- Assisted Case Managers with problem solving difficult cases or developing individualized service plans.
- Responded promptly to inquiries from internal and external customers regarding case management services.
- Analyzed data from reports on caseloads, outcomes and trends in order to identify areas of improvement.
- Developed and implemented policies and procedures for case management staff.
- Advised Case Managers on appropriate interventions based on individual client needs.
- Supervised, trained and evaluated Case Managers in the delivery of services to clients.
Education
Bachelor of Science - Psychology
Kaplan University
Davenport, IA05-2025
Skills
- Performance Tracking
- Client Advocacy
- Regulatory Compliance
- Care Coordination
- Interpersonal Skills
- Time Management
- Problem-solving abilities
- Effective Communication
- Client Needs Assessments
- CPR/AED
- Written Communication
- Proficient in [OCTO, HMIS]
References
References available upon request.
Timeline
PSH- Case Manager
Housing Up
04.2023 - Current
RRH- Case Manager
Maximus
12.2022 - 12.2023
Intake Specialist
Mission of Love Charities
09.2020 - 11.2023
Case Manager Supervisor
Core Dc
02.2016 - 06.2020
Bachelor of Science - Psychology
Kaplan University
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