Tionni Morrison
Rochester,NY
Summary
Seasoned Patient Specialist with experience in providing high-quality patient care, coordinating healthcare services, scheduling appointments, and managing patient records. Strengths include strong communication skills, knowledge of healthcare procedures, and ability to work effectively in fast-paced environments. Notable for improving patient satisfaction rates through empathetic and effective communication.
Overview
6
6
years of professional experience
Work History
Patient Specialist
Rochester Regional Health System
Rochester, NY
01.2021 - 01.2025
- Assist patients through the complete intake process prior to their scheduled appointment, ensuring all steps are accurately completed.
- Validate patient information for eligibility purposes, ensuring data is correct and up-to-date.
- Verify insurance details and necessary CPT codes to facilitate the authorization process.
- Obtain authorization when required, ensuring all necessary approvals are in place before appointments.
- Schedule initial and follow-up appointments, coordinating with patients to ensure timely visits.
- Help patients set up and manage online accounts for easy access to their information and appointment details.
- Perform data entry and manage patient information to maintain accurate records.
- Undertake other duties as assigned to support operational efficiency and enhance the patient experience.
Customer Care Associate
ADT Security
Rochester, NY
01.2022 - 02.2024
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Support customers via phone, email, and chat with product setup, troubleshooting, and general inquiries
- Provide detailed step-by-step guidance for installation, mobile app integration, and connectivity issues
- Address customer questions regarding product features, warranties, and return policies
- Escalate complex technical issues to the appropriate support or engineering teams when necessary
Pharmacy Technician
Walgreens
Rochester, NY
02.2019 - 01.2021
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Entered prescription information into computer databases.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Prepared and processed medical insurance claim forms and records.
- Restocked shelves with new supplies of medications as needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
Education
Diploma
Northeast College Prep
Rochester, NY06-2018
Skills
- Appointment scheduling
- CPT codes
- Time management
- Computer skills
- Attention to detail
- Computer and telephone proficiency
- Medical office experience
- Remote work experience
- Team collaboration
- Resolving problems
- Relationship building
- Organizational skills
- Multitasking skills
- Technical troubleshooting
- Health Insurance Policies
- Active listening
- Documentation skills
- Resource management
- Insurance authorizations
- Data entry proficiency
- Communication
- Medical terminology
- Follow-up coordination
- Insurance verification
- Patient confidentiality
- Healthcare systems
- Patient confidentiality and data security
Timeline
Customer Care Associate
ADT Security
01.2022 - 02.2024
Patient Specialist
Rochester Regional Health System
01.2021 - 01.2025
Pharmacy Technician
Walgreens
02.2019 - 01.2021
Diploma
Northeast College Prep
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