Tionni Morrison

Global Payments

Rochester, NY

01.2019 - 02.2025

Answer incoming calls on behalf of all Global Payments departments and branches, and route calls to the correct team as needed
Handle inbound communication from prospective clients and referral contacts
Professionally engage with clients via phone, email, and occasional in-person interactions
Deliver high-level customer service and maintain a courteous, helpful attitude
Utilize internal tracking software to log client data and assign tasks across departments to ensure balanced workloads
Act as a liaison between the alliance partner contact center and internal Global Payments divisions
Monitor and identify quality assurance concerns, escalating potential issues to the appropriate teams
When appropriate, recommend additional Global Payments products or services to current or potential clients, focusing on supporting business growth, cost efficiency, and risk reduction
Keep management informed with accurate, up-to-date information on the progress of assigned referrals
Stay informed about the full range of Global Payments solutions, including Lending, Payroll, Merchant Services, Insurance, and Technology
Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Assessed company operations for compliance with safety standards.