Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Tionya A. Lawrence

Flint

Summary

Dedicated budtender with proven expertise in product knowledge, customer education, and problem-solving. Committed to delivering exceptional service and ensuring a positive customer experience in the cannabis industry.

I have learned a lot in the last year that has meshed well with my podcast. My goal is to grow the Potulation in any way possible. Plus I absolutly love planning and sales so its a win win in the industry.

I am looking for new ways to boost my knowledge and network within the industry.

Overview

1
1
year of professional experience

Work History

Budtender

Freddies joint
Clio
05.2025 - 08.2025
  • Assisted customers in selecting cannabis products based on preferences and needs.
  • Educated clients about product effects, usage methods, and storage best practices.
  • Managed inventory by restocking shelves and organizing product displays effectively.
  • Operated point-of-sale system to process transactions and handle cash accurately.
  • Maintained cleanliness and organization of the dispensary environment for safety standards.
  • Collaborated with team members to ensure smooth daily operations and customer service.
  • Addressed customer inquiries and resolved issues with professionalism and care.
  • Complied with local regulations regarding cannabis sales and customer identification checks.
  • Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
  • Assisted customers in selecting the best products for their needs.
  • Provided excellent customer service by answering questions regarding product usage and benefits.
  • Performed daily opening and closing duties including cleaning tasks as assigned.
  • Weighed and prepared products in order to accurately package and label items for sale.
  • Created positive and healthy customer interactions to align with company core values.
  • Complied with federal, state, and local laws regarding the sale of marijuana products.
  • Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
  • Executed customer-first culture through thoughtful communication and comprehensive product knowledge.
  • Greeted customers and promoted various cannabis products.
  • Greeted customers with a friendly and inviting attitude.
  • Advised customers on various products such as effects, flavors, potency levels, and prices.
  • Verified customer identification to ensure they met age requirements for purchasing marijuana products.
  • Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
  • Monitored inventory levels and informed management when stock was low or depleted.
  • Managed supply restocking, display arrangements and general housekeeping.
  • Educated customers on responsible consumption practices such as dosage control and safe storage methods.
  • Operated cash registers to process payments from customers.
  • Utilized point of sale systems to handle transactions accurately and efficiently.
  • Assisted management in training new budtenders on policies and procedures.
  • Kept up-to-date records of all transactions in compliance with state regulations.
  • Advised customers regarding safety measures necessary for cannabis consumption.
  • Leveraged cannabis menu and reviewed applications to fulfill pick-up and delivery orders.
  • Organized backroom shelves according to item size and category for easy access.
  • Handled large volume of cash with high accuracy and security each day.
  • Resolved customer complaints in a timely manner to maintain satisfaction ratings.

Sales Rep.

Hey Captain Edibles
lansing
01.2025 - 07.2025
  • Processed sales transactions efficiently using point-of-sale systems.
  • Assisted customers in selecting products according to preferences and needs.
  • Maintained product displays to enhance visual appeal and accessibility.
  • Collaborated with team members to organize promotional events and activities.
  • Addressed customer inquiries and resolved issues promptly and courteously.
  • Monitored inventory levels and communicated restocking needs to management.
  • Educated customers on product features, benefits, and usage guidelines.
  • Gathered customer feedback to improve service quality and product selection.
  • Developed key customer relationships to increase sales.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Maintained accurate records of all sales and prospecting activities.
  • Generated new sales leads through cold calling and networking activities.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Provided technical support for customers using the company's products or services.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Collaborated with marketing team to create promotional materials for products and services.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

Psychology

Charles Stewart Mott Community College
Flint, MI

Skills

  • Cannabis product knowledge
  • Inventory management
  • Point-of-sale operation
  • Customer identification compliance
  • Sales transaction processing
  • Customer relationship management
  • Product display organization
  • Promotional event planning
  • Effective communication
  • Problem resolution
  • Attention to detail
  • Team collaboration
  • Client engagement
  • Feedback analysis
  • Edibles upselling
  • Packaging products
  • Maintaining security
  • POS system operation
  • Production leadership
  • Promotions and discounts
  • Restocking inventory
  • Maintaining confidentiality
  • Weighing products

Timeline

Budtender

Freddies joint
05.2025 - 08.2025

Sales Rep.

Hey Captain Edibles
01.2025 - 07.2025

Psychology

Charles Stewart Mott Community College

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