Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Tiphanie Duffy

Bend,USA

Summary

Fun, energetic Customer & Client Service Representative with versatile background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective resolution. Committed to improving company morale and team performance by sharing knowledge, creativity, and best practices in customer service operations.

Overview

29
29
years of professional experience

Work History

Client Success Representative

ENGIE Impact, Inc.
Spokane, USA
08.2023 - Current
  • Demonstrated excellent communication skills when liaising with clients, colleagues, providers, and management
  • Ensured compliance with company policies, procedures, laws and regulations related to customer relations for both ENGIE & utilities by State and Industry
  • Managed customer databases to ensure accurate records were maintained and updated regularly
  • Participated in team, company & client specific meetings to discuss strategies for improving customer experience
  • Developed strong relationships with clients by providing efficient, engaging, & communicative service
  • Maintained accurate documentation of customer interactions using multiple programs, services, Smartsheets, emails, and company Platforms
  • Liaised between clients, utilities, and ENGIE departments on a daily basis, to ensure data accuracy and client account management for all client stores/locations
  • Worked collaboratively with other departments such as IT, Data-Entry, Procurement, Finance, Vertical Teams & Ops Leads; on operational, cross-functional, client tasks and/or project management
  • Assist in analytical account management and bill processing for multi-industry teams and client specific accounts
  • Identified potential risks related to customer accounts and developed strategies for mitigating those risks

Analyst/Ops Specialist III

ENGIE Impact, Inc.
Spokane, USA
11.2021 - 07.2023
  • Engaged with clients, internal partners, & 3rd party vendors to resolve utility discrepancies and reporting
  • Support internal and team SOPs, required documentations and maintained system processes
  • Identified support issues and initiated actions for both immediate and ongoing resolution
  • Interpreted and used complex utility data to develop actionable steps necessary for site usage, trends, and various anomalies
  • Conducted follow-up reviews for specific client account resolutions amid utility corrections and/or regional energy & utility crisis that affect client business industries
  • Supported & maintained team and company metrics given by team specific supervisors, department managers, and operational leads
  • Assisted other teams as necessary amid company & operational lead projects for resolving client industry specific bill edits, to maintain timely bill processing company wide
  • Completed ongoing training for SOW & SOP within ENGIE as required by operational management

Non-Profit Finance Manager

KIDS Unlimited of Oregon, Inc.
Medford, USA
01.2007 - 02.2010
  • Conducted regular reviews of accounts receivable and payable processes to identify areas for improvement
  • Reviewed monthly financial statements and prepared accurate reports for internal stakeholders
  • Developed and maintained necessary systems and accounting processes and controls
  • Prepared detailed financial statements and presentations for board meetings
  • Applied knowledge of business and marketplace to advance organization's goals
  • Implemented new systems to improve efficiency within the finance function
  • Interacted with finance controllers and company executives to support decision-making processes
  • Prepared financial and regulatory reports required by laws, regulations and boards of directors

Payroll Clerk / Bookkeeper

Doyle, Poole, & Roots CPA
Grants Pass, USA
01.1996 - 12.2006
  • Verified accuracy of timesheets and other pay related documents prior to processing payroll
  • Used payroll software to input payroll data and prepare checks
  • Assisted in the preparation of quarterly and yearly tax filings and audit support materials
  • Prepared and balanced period-end reports and reconciled issued payrolls to bank statements
  • Processed payments, prepared invoices, reconciled bank statements, and maintained records of accounts receivable and payable
  • Accurately entered financial transactions into accounting software and ensured that all data was accurate and up-to-date
  • Developed strong organizational skills to keep track of multiple clients' accounts simultaneously
  • Provided support with month-end close processes such as journal entries and reconciliations
  • Maintained confidentiality of client information at all times in accordance with company policy
  • Assisted in the preparation of reports for internal management use and external auditors as requested

Education

High School Diploma -

Grants Pass High School
Grants Pass, Oregon

Some College (No Degree) - Social Science

Eastern Gateway Community Colleg
Online, Ohio

Skills

  • Time Management
  • Written / Oral Communication
  • Organizational Skills
  • Conflict Resolution
  • Relationship Building
  • Attention to Detail
  • Multitasking & Prioritization
  • Client Advocacy & Accountability
  • Teamwork & Collaboration
  • Microsoft Office Suite
  • Power BI / Copilot
  • Root Cause Analysis
  • Process Improvements
  • Business Operations Analysis
  • Financial & Data Management
  • Critical & Analytical Thinking
  • Adaptability, Dependability, Flexibility
  • 10-Key (by touch)

References

References available upon request

Volunteer Experience

  • Trail Maint Crew Member, COTA, Bend, OR, 03/01/23, Present
  • Children's Ministry & Hospitality, Journey Church, Bend, OR, 01/01/23, Present
  • Event Usher, Central Oregon Symphony, Bend, OR, 02/01/24, Present

Timeline

Client Success Representative

ENGIE Impact, Inc.
08.2023 - Current

Analyst/Ops Specialist III

ENGIE Impact, Inc.
11.2021 - 07.2023

Non-Profit Finance Manager

KIDS Unlimited of Oregon, Inc.
01.2007 - 02.2010

Payroll Clerk / Bookkeeper

Doyle, Poole, & Roots CPA
01.1996 - 12.2006

High School Diploma -

Grants Pass High School

Some College (No Degree) - Social Science

Eastern Gateway Community Colleg

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Tiphanie Duffy