Summary
Overview
Work History
Education
Skills
Timeline
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Tiphanie Jordan

Pineville,LA

Summary

Dedicated nursing student currently working towards Associate's Degree in Nursing. Solid understanding of role of nurses in interdisciplinary environments. Excellent clinical and people skills.

Overview

16
16
years of professional experience

Work History

Route Process Administrator

Coca-Cola UNITED
05.2010 - Current
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Input financial data and produced reports using SAP and WEBDDL.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Provided ongoing training for drivers on best practices related to customer service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Representative

StarTek
06.2008 - 05.2010
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Science - Nursing

Northwestern State University of Louisiana
Natchitoches, LA
05.2025

High School Diploma -

Alexandria Senior High School
Alexandria, LA
05.2006

Skills

  • Decision-making capabilities
  • Teamwork orientation
  • Transportation Planning
  • Time management mastery
  • Data analysis proficiency
  • Microsoft Office
  • Customer Relations
  • SAP
  • Cash Management
  • Precision and Accuracy

Timeline

Route Process Administrator

Coca-Cola UNITED
05.2010 - Current

Customer Service Representative

StarTek
06.2008 - 05.2010

Associate of Science - Nursing

Northwestern State University of Louisiana

High School Diploma -

Alexandria Senior High School

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Tiphanie Jordan