Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiphanie Lee

Ellenwood,GA

Summary

Compassionate and dedicated with strong commitment to patient care and well-being. Possesses foundational knowledge in medical procedures and patient care, with skills in monitoring vital signs and administering medications. Aims to make significant impact on patient outcomes through effective care and empathy. Possesses a keen understanding of hematologic and oncologic disorders, chemotherapy protocols, and supportive care interventions. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Committed to ongoing professional development and dedicated to advancing expertise in the hematology-oncology nursing specialty.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Registered Nurse Resident

Grady Memorial Hospital
02.2024 - Current
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
  • Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Monitored patient reactions after administering medications and IV therapies.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.

Nurse Extern

Grady Memorial Hospital
06.2023 - 02.2024
  • Monitored patient vital signs and reported any changes to nursing staff.
  • Enhanced patient care quality by assisting nurses with routine checks and monitoring vital signs.
  • Effectively managed time and resources to provide optimal patient care during high-volume shifts, ensuring timely provision of necessary interventions.
  • Administered medications under supervision, ensuring accuracy and adherence to treatment plans.
  • Improved care outcomes by participating in interdisciplinary team meetings and sharing observations.
  • Observed and reported any changes in patient condition to proactively address potential risks.
  • Assisted with patient ambulation and use of mobility assistance aids to reduce risks.
  • Participated in patient education sessions to encourage healthy lifestyle choices and self-care practices.
  • Checked patient status to report signs and symptoms of adverse reactions to medication.
  • Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks.
  • Prepared and administered medications in accordance with established protocols.
  • Supported nursing staff during emergency situations, contributing to timely and effective patient care.
  • Monitored and documented patient intake and output levels and reported concerns to care team.

Billing Reporting Analyst Sr.

CITY OF ATLANTA | WATERSHED MANAGEMENT
01.2010 - 02.2024
  • Analyze and approve over 149,000 accounts per month
  • In charge of Internal audits for quality assurance activities
  • Responsible for Monthly budgets report to upper management
  • Manage customer complaints and non-conformance issues
  • Perform site visits
  • Prepare sewer & water cost rates report for new constructions
  • Analyze and approve usage report from customers’ accounts (current and new)
  • Develops, recommends, and monitors corrective and preventive actions
  • Prepares reports to communicate outcomes of quality activities
  • Advise and ensure quality service information to customers
  • Explain and identify problems and billing information to customers

Utility Call Center Representative Sr./ Team Lead

CITY OF ATLANTA | WATERSHED MANAGEMENT
08.2005 - 01.2010
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.

Teller| Customer Service

WACHOVIA BANK
03.2005 - 08.2005
  • Provided quality and efficient teller transaction to customers
  • Educate customers about sale and service delivery options effectively
  • Maintain the ability and desire to interact in a teamwork environment

Bond Administrative Assistant

CITY OF ATLANTA |TRAFFIC COURT
02.2000 - 12.2004
  • Manage and delegate staffs’ duties
  • Responsibility to process and mail out warrants, bind-overs, court citation, and other legal documents
  • Provide customer service to individual defendants and court personals
  • Provide monthly detailed report of processed legal documents

Education

BACHELOR OF SCIENCE - NURSING

CHAMBERLAIN UNIVERSITY
Atlanta, GA
12.2023

BACHELOR OF PUBLIC HEALTH -

GEORGIA STATE UNIVERSITY
Atlanta, GA
05.2021

ASSOCIATE DEGREE OF SCIENCE - HEALTH

GEORGIA STATE UNIVERSITY
Atlanta, GA
05.2018

Skills

  • Epic
  • Microsoft Windows
  • Excel
  • PowerPoint
  • Outlook
  • Access
  • Customer Service
  • Interpersonal skills
  • Written communication
  • Verbal communication
  • Bedside manner
  • Patient care
  • Detail oriented
  • Multi-tasking
  • Stress management
  • Leadership
  • Independent judgment
  • Foley Catheter insertion
  • Medication administration
  • Vital sign monitoring
  • Accu check
  • Oral suctioning
  • G-tube feeding
  • Tracheostomy care
  • Chest tube management
  • Ambulation assistance
  • Transfer assistance
  • Positioning
  • IV infusion
  • Peripheral IV insertion
  • Physical assessment
  • Medication and IV administration
  • Patient discharge
  • Patient education and counseling
  • Complex Problem-solving
  • Documentation and charting
  • Patient education
  • Comfort enhancement
  • Dressing changes
  • Bathing
  • Mobility assistance
  • Bed sore prevention

Certification

  • Basic Life Support for Healthcare Providers (BLS) - American Heart Association or American Red Cross.
  • Certified Claims Adjuster, Blue Cross Blue Shield, 1998
  • C.A. R. E. certificate, 2014
  • State Certified Customer Service Representative, 2000

Timeline

Registered Nurse Resident

Grady Memorial Hospital
02.2024 - Current

Nurse Extern

Grady Memorial Hospital
06.2023 - 02.2024

Billing Reporting Analyst Sr.

CITY OF ATLANTA | WATERSHED MANAGEMENT
01.2010 - 02.2024

Utility Call Center Representative Sr./ Team Lead

CITY OF ATLANTA | WATERSHED MANAGEMENT
08.2005 - 01.2010

Teller| Customer Service

WACHOVIA BANK
03.2005 - 08.2005

Bond Administrative Assistant

CITY OF ATLANTA |TRAFFIC COURT
02.2000 - 12.2004

BACHELOR OF PUBLIC HEALTH -

GEORGIA STATE UNIVERSITY

ASSOCIATE DEGREE OF SCIENCE - HEALTH

GEORGIA STATE UNIVERSITY

BACHELOR OF SCIENCE - NURSING

CHAMBERLAIN UNIVERSITY
Tiphanie Lee