Tiphanie Sanders-Wright
Dallas,Texas
Summary
Meticulous Director of Operations and Administrative Services with a talent for juggling multiple tasks at once and working under stressful circumstances. Excellent interpersonal and communication skills. Outstanding problem-solving abilities and an analytical mindset. Proficient in collecting and compiling data and troubleshooting technical difficulties.
Overview
15
15
years of professional experience
Work History
Director of Operations and Administrative Services
Dallas Children's Advocacy Center, DCAC
Dallas, TX
12.2019 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Achieved team goals through formalized training plans, coaching and performance management.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Monitored budget and utilized operational resources.
- Set team and individual KPIs and provided regular, actionable feedback.
- Monitored and coordinated workflows to optimize resources.
- Assisted in recruiting, hiring and training of team members.
- Maintained cleanliness and organization of employee workspace, working closely with employees to systemize tasks.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised daily operations of multi-million dollar non-profit operation.
DFPS Program Specialist IV- Regional Director Assistant
Texas Department Of Family And Protective Services
Dallas, Texas
01.2018 - 12.2019
- Provides consultative services, analysis, and technical assistance by compiling and reviewing statistical data in areas of the workforce, including hiring, retention, and HR events
- Acts as a liaison between local region and DFPS Office of Consumer Relations to address case-specific issues, and ensure follow up on cited policy violations in order to reduce substantiated complaints within the region and overall division
- The position plans, develops, implements and monitors special projects, legislative requirements, regional training and pilot initiatives associated with the CPI program strategy in order to guide strategic planning for the region
- Interacted with regional directors to identify business needs and requirements.
- Maintained and updated project related documents.
- Conducted performance reviews to provide feedback to managers and directors for improvements.
- Revised policies and developed and implemented training programs to increase productivity of organization.
- Exceeded productivity, quality and customer service standards by resolving problems, completing audits, identifying trends and determining system improvements.
- Facilitated programming by coordinating resources and deliverables between departments.
DFPS Regional Operations Support Administrator
Texas Department Of Family And Protective Services
Dallas, Texas
01.2017 - 01.2019
- Planned, develop and provide feedback to staff regarding productivity as it relates to program support functions
- Provided supervision, assigns duties, hired, disciplined, rewarded, approved leave requests and formally evaluated employees
- Consult, advised and collaborated with other regions, community organizations, public leaders, the general public and other agency staff
Hiring Specialist
DFPS
Arlington, Texas
01.2010 - 01.2017
- Prepared management reports, analyses, correspondence, and related materials to help keep management informed and responsive regarding turnover and retention
- Maintain an acceptable turnover rate by working with the region to identify trends and issues
- Directed recruiting and posting efforts, conducted interview screening, administered assessment tools, scheduled interviews, lead hiring panels, conducted reference checks and made recommendations for hire to meet program goals.
- Pre-screened resumes prior to sending to regional hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Partnered with regional directors to ascertain hiring needs and subsequently provide candidate recommendations.
- Acted as a staff member advocate, encouraging and supporting workers to identify and resolve conflicts.
- Planned and launched large-scale events that boosted employee retention by 10%
Investigative Supervisor
Texas Department Of Family And Protective Services
Dallas, Texas
01.2008 - 01.2010
- Plans and manages unit operations to achieve case management goals and objectives for services delivery by monitoring budgets and caseloads, consulting with staff on case issues, approving leave, and holding unit meetings
- Selects, manages, and develops staff through review of performance data, conferences, training, and performance appraisal
- Interprets program policy and procedures to unit staff, other agency staff, and the general public and evaluates unit performance through case readings, computer reports, and observation of unit operations to ensure unit compliance with policy, procedure, and service control requirements.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Worked with management team to implement proper division of responsibilities.
- Interviewed, hired and trained new employees for case management positions.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Education
Bachelor of Arts - Communications
Prairie View A&M University
Prairie View, TX05.2004
Master of Arts - Counseling
Prairie View A & M University
Prairie View, TX12.2007
Skills
- Personnel Direction
- Operational Standards
- Advanced Knowledge of Software
- Oracle PeopleSoft
- Promotion Development
- Performance Quality Assurance
- Safety Protocols
- Skilled in Microsoft Office
- Continuous Improvement Process
- Operational Efficiency
Timeline
Director of Operations and Administrative Services
Dallas Children's Advocacy Center, DCAC
12.2019 - Current
DFPS Program Specialist IV- Regional Director Assistant
Texas Department Of Family And Protective Services
01.2018 - 12.2019
DFPS Regional Operations Support Administrator
Texas Department Of Family And Protective Services
01.2017 - 01.2019
Hiring Specialist
DFPS
01.2010 - 01.2017
Investigative Supervisor
Texas Department Of Family And Protective Services
01.2008 - 01.2010
Bachelor of Arts - Communications
Prairie View A&M University
Master of Arts - Counseling
Prairie View A & M University
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